Grandview-Woodlands Mental Health & Substance Use Team at Robert & Lily Lee Community Health Centre

If taking a bus, please take #20, #9 or #99 and get off at East Broadway and Commercial Drive. If taking the Sky Train, go to the Expo or Millennium Line to Broadway-Commercial station.

There is underground pay parking directly beneath our building. Access this lot from the lane on the east side of Woodland street or the west side of Commercial Drive. Surrounding street parking is also available.

This information describes what to expect if you're receiving service through a Vancouver community adult mental health and substance use team location. See details in the Vancouver Community Adult Mental Health and Substance Use Teams' Mandate.

Vancouver community adult mental health and substance use (MHSU) teams are designed to be neighbourhood-based in order to encourage collaboration and partnerships with local community services, including family physicians and other care providers. Clients and families can access a range of integrated mental health, substance use, or both mental health and substance use services.

These mental health and substance use services can include individual sessions, group programs, clinic-based appointments, virtual appointments and outreach, and are available on a short or longer-term basis.

Team services support people to transition to other community-based supports, including family physicians and other care providers. At the time of transition from services, clients may have achieved some or all of their self-identified goals, which could include:

• improved quality of life,
• developed new skills,
• reduced symptoms,
• reduced substance use,
• reduced self-stigma, and
• increased independence, community connectedness, and engagement in meaningful activities.

What to expect with Vancouver Community MHSU team services

These mental health and substance use services are client-centered, goal-oriented, innovative, culturally safe, trauma-informed, involve families, and use psychosocial rehabilitation and harm reduction philosophy and practices. Clients have a choice of interventions and supports. Approaches to care are adaptable to suit a client’s needs. Care plans, interventions, and supports are regularly reviewed and updated.

Clients and families can expect respectful, compassionate and competent care. Teams collaborate with clients and families to build on strengths, knowledge and interests to foster hope, growth, and empowerment. Services are timely and flexible to address changing, urgent and unscheduled needs. Services can include individual sessions, group programs, clinic-based appointments, virtual appointments (phone or video), and outreach. Follow-up takes place when clients do not connect with the team as planned and there is an impact to safety or goals. Services may be offered on a short term (i.e., less than six months) or longer-term basis.

Services are team-based and a “most responsible clinician” (MRC) is assigned to each client based on their needs. The MRC will be the main point of contact, ensures services are coordinated and supports transitions into/out of team services, hospital services, and community services. There is always access to the MRC or back-up clinician during business hours. After hours support is provided through the Vancouver Access and Assessment Centre (AAC) from 7:30 a.m. to 11 p.m. daily.

Service providers include:

• case manager (registered nurse, registered psychiatric nurse, social worker, clinical counsellor, occupational therapist),
• concurrent disorder clinician (social worker, clinical counsellor),
• employment counsellors,
• family support and involvement coordinator,
• health care worker,
• nurse who specializes in substance use medicine,
• occupational therapist (OT),
• peer worker,
• physician who specialize in substance use medicine,
• psychiatrist and
• recreation therapist.