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<div class="ExternalClassCF279FAE38CF451CAD52148CED7C2970"><p>Patient Care Quality Office staff assist in the resolution of complaints, not as an advocate for either patient or the organization, but as a facilitator of resolution. The Patient Care Quality Office can also assist in system way finding. The group maintains consistency in complaint management processes, data collection, and reporting of complaints and compliments.</p><p><em>Please note: As of May 24, 2017, the Centennial Pavilion has been renamed to the </em><span aria-hidden="true"></span><a href="http://www.vch.ca/about-us/news/news-releases/centennial-pavilion-at-vgh-renamed-in-honour-of-leon-judah-blackmore"><em>Leon Judah Blackmore Pavilion</em></a><em>.</em></p></div>855 West 12th AvenueRoom LJBP 117pcqo@vch.ca(604) 875-5545<div class="ExternalClass57B504A510C244218507828612F1DA8D"><p>Monday - Friday </p><p>8:30am 3:30pm</p></div>(604) 875-58451 (877) 993-9199V5Z 1M9BC<div class="ExternalClass61277F9A38E94E0385B6444BBABE80B0"><p></p><p>There is pay parking available at our two visitor lots located on the VGH campus:</p><ul><li>Multi-level parkade at the corner of West 12<sup>th</sup> Avenue and Laurel Street, across from the main entrance of the Jim Pattison Pavilion.</li><li>The Gordon and Leslie Diamond Health Care Centre parking lot is located off of Laurel Street between West 12<sup>th</sup> and West 13<sup>th</sup> Avenue.</li></ul><p>There is a wheelchair-accessible overpass from the VGH parkade at Level 4 and a crosswalk at Level 2.<br></p><p><a href="http://www.vch.ca/_layouts/15/DocIdRedir.aspx?ID=VCHCA-1797567310-1376" target="_blank" style="color:#03a9f4;box-sizing:border-box;background:0px 0px #ffffff;font-size:14px;font-family:proxima-nova;"><img class="ms-asset-icon ms-rtePosition-4" src="http://www.vch.ca/_catalogs/masterpage/custom/images/pdf.jpg" alt=" " style="border-style:initial;margin:5px;box-sizing:border-box;max-width:100%;width:auto;" />Download parking rates for VCH facilities</a><br></p></div>49.26010950000001,-123.1234632<div class="ExternalClass12B9E26016234AF1A51553A656E97A43"><p>English. Printed information available on website: Chinese (Traditional), Chinese (Simplified), French, German, Punjabi, Farsi</p><p> </p></div>Vancouver General Hospital - Leon Judah Blackmore Pavilion

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