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<div class="ExternalClassCFD27219739D4214B6B55EE49E08565C"><p>Patient Care Quality Office staff assist in the resolution of complaints, not as an advocate for either patient or the organization, but as a facilitator of resolution. The Patient Care Quality Office can also assist in system way finding. The group maintains consistency in complaint management processes, data collection, and reporting of complaints and compliments.</p></div>520 West 6th Avenuepcqo@vch.ca(604) 731-3847<div class="ExternalClassE333D240304F44CB90524C87D731F313"><p>Monday - Friday </p><p>8:30 a.m. - 4:30 p.m.​</p></div>(604) 730-76541 (877) 993-9199V5Z 1A1BC49.2657452,-123.1156403<div class="ExternalClass2F0135DCE18843CAB88C31CC38EA76A5"><div>English. Printed information available on website: Chinese (Traditional), Chinese (Simplified), French, German, Punjabi, Farsi</div></div>2nd floor

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