Home and Community Care Access Lines

We provide a telephone line to access Home and Community Care services, such as case management, home care nursing, community occupational and physical therapy, community nutrition, home support, acquired brain injury supports, hospice palliative care, adult day programs, caregiver support, convalescent care, assisted living and residential care.

  • North Shore (North Vancouver, West Vancouver): (604) 986-7111, fax: (604) 983-6839

  • Richmond: (604) 675-3644, fax: (604) 278-4713

  • Vancouver: (604) 263-7377, fax: (604) 267-3419

  • Bella Bella: (250) 957-2314

  • Bella Coola: (250) 799-5311

  • Powell River: (604) 485-3310

  • Sea to Sky (Squamish, Whistler, Pemberton): (604) 892-2293

  • Sunshine Coast (Gibsons, Sechelt): (604) 741-0726

Learn more about accessing home and community care services.

Hours of operation

Monday - Friday from 8:30 a.m. - 5:30 p.m.

If you're calling after hours, please leave a message.


Referrals are accepted from self, family members, physicians and other health care workers. If the patient is at home, please call the Access Line. If the patient is in a hospital, please speak with the hospital social worker or transitional service team member. For BC Palliative Benefits clients, the physician's office should fax one form to the local home and community care office.