24-Hour Mental Health Crisis Line - AAC Vancouver

?The AAC is here to help you, your family member or your friend during a non-life threatening Mental Health and/or Substance Use issue. The AAC offers short term treatment on-site, by telephone and by mobile response. Clinical staff provide 24/7 support, stabilization and crisis management to clients. 

Our staff includes Registered Nurses, Registered Psychiatric Nurses, and Social Workers, Psychiatrists and reception staff who are here to help 24/7. We are the single point of access to VCH Mental Health and/or Substance Use services in Vancouver and offer an alternative to the Emergency department for people having a non-life threatening Mental Health and/or Substance Use issue.

Joseph & Rosalie Segal & Family Health Centre

803 West 12th Ave
Vancouver, BC
V5Z 1N1
Phone: (604) 675-3700

Hours of operation

Open 7 days a week, 24 hours a day, 365 days a year

Parking & transportation

There is pay parking available at our two visitor lots located on the VGH campus:

  • Multi-level parkade at the corner of West 12th Avenue and Laurel Street, across from the main entrance of the Jim Pattison Pavilion.
  • The Gordon and Leslie Diamond Health Care Centre parking lot is located off of Laurel Street between West 12th and West 13th Avenue.

There is a wheelchair-accessible overpass from the VGH parkade at Level 4 and a crosswalk at Level 2.

 Download parking rates for VCH facilities

Eligibility

Services are limited to City of Vancouver residents ages 17+ who are experiencing a non-life threatening Mental Health and/or Substance Use issue. If you are not sure, contact us.

Eligible adults can self-refer to the AAC by calling or walking-in to the clinic.

Families and Friends concerned about a loved one can call the AAC to initiate a referral for eligible adults.

Resources