Access and Assessment Centre (AAC)

?The Access and Assessment Centre (AAC) is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use issue.

Call (604) 675-3700 or walk in between 7:30 a.m. - 11 p.m. 

Our staff includes registered nurses, registered psychiatric nurses, and social workers, psychiatrists and reception staff who are here to help. We provide pathways for people and families to access to VCH mental health and/or substance use services in Vancouver and offer an alternative to the Emergency department for people having a non-life threatening mental health and/or substance use issue.

Do you have urgent mental health or substance use concerns?

If you feel you or someone else might be in danger of hurting themselves or someone else, call 9-1-1 or go to the hospital emergency department right away. Our Psychiatric Emergency Assessment & Triage (PEAT) is a co-managed space in the VGH Emergency Department for assessing and triaging ED clients who present with MHSU conditions. 

Joseph & Rosalie Segal & Family Health Centre

803 West 12th Avenue
Level 1 East Entrance
Vancouver, BC
V5Z 1N1
Phone: (604) 675-3700
Fax: (604) 675-3705

Hours of operation

Call or walk in from 7:30 a.m. ? 11 p.m. daily. 


?Eligible adults can self-refer to the AAC by calling or walking-in to the clinic. Families and Friends concerned about a loved one can call the AAC to initiate a referral for eligible adults.

Parking & transportation

This nine-storey building is located at the centre of the VGH campus, between the Blusson Spinal Cord Centre and the Leon Judah Blackmore Pavilion. The East entrance opens onto Level 1 of the building, and the South entrance opens onto Level 2. 


If walking up from Broadway St, turn up Willow St and walk uphill, crossing West 10th Ave. Walk along the green space pathway until you see our building on your right hand side. This is the East entrance, on Level 1 of the building. 

If walking down from West 12th Ave, use the crosswalk located between Heather St and Laurel St to cross West 12th Ave, walking downhill. Our building is visible from here, straight ahead as you are crossing the street.  This is the South entrance, on Level 2 of the building.


If utilizing a VCH Parkade, locate your parkade on the map (please flip page) and follow the red arrows to our building. Disabled parking zones are located within each parkade.

Drop Off Zone

If utilizing the patient drop off zone on the South side of the building, enter the VGH campus from Heather St. Drive straight until you can turn right, following the building along your right hand side. You will see a covered area on your right hand side for drop off and pick up. 

Please note:  there is absolutely no parking in the drop off/pick up zone.  Vehicles parked in this area will be towed at the owner's expense.

 Download parking rates for VCH facilities


?Services are limited to City of Vancouver residents ages 17+ who are experiencing a non-life threatening Mental Health and/or Substance Use issue. If you are not sure, call us.


Custom 1

Your patient is eligible for Vancouver's Access & Assessment Centre services if they are:

  • A Vancouver Resident

  • An adult, age 17+

  • Experiencing a non-life threatening mental health and/or substance use issue

When to send your patient to the emergency department

Send your patient to the emergency department if they are experiencing acute or significant signs of:

  • Suicidal thinking

  • Self-harming behaviours

  • Highly intoxicated

  • Psychosis

  • Possible medical issues

  • Aggressive/ violent behaviour

Who can refer to the AAC?

  • Self & family initiated

  • Family physicians

  • Community programs

  • Hospital emergency departments

  • In-patient units

  • Police

  • Ambulance

Note: As of November 1, 2017, the Vancouver Access and Assessment Centre (AAC) is no longer requiring paper referrals from external programs or family physicians. Faxed referrals received after this date will not be processed.

Please encourage your patient to walk in or call the AAC to receive services. Family physicians and external programs are still able to make phone referrals to the AAC by calling: (604) 675-3700

What services can your client/patient access through the AAC?

The AAC provides a single point of access to VCH mental health and substance use programs

Interested in developing a program like the AAC in your community?

Please contact AAC manager Georgina Maddern to access detailed information about the AAC model.