Access and Assessment Centre (AAC)

?The Access and Assessment Centre (AAC) is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use issue. The AAC offers short term treatment on-site, by telephone and by mobile response. Clinical staff provide 24/7 support, stabilization and crisis management to clients. 

Our staff includes registered nurses, registered psychiatric nurses, and social workers, psychiatrists and reception staff who are here to help 24/7. We are the single point of access to VCH mental health and/or substance use services in Vancouver and offer an alternative to the Emergency department for people having a non-life threatening mental health and/or substance use issue.

Visit the AAC webpage



Do you have urgent mental health or substance use concerns?

For medical emergencies call 9-1-1. 

  • If you feel you might be in danger of hurting yourself or someone else, call 9-1-1 or go to the hospital emergency department right away.

  • If you feel a family member, friend or co-worker might be in danger of hurting themselves or someone else, call 9-1-1 or take them to a hospital emergency department right away.

Joseph & Rosalie Segal & Family Health Centre

803 West 12th Avenue
Vancouver, BC
V5Z 1N1
Phone: (604) 675-3700
Fax: (604) 675-3705

Hours of operation

?Open 24 hours a day, 7 days a week

Referral

?Eligible adults can self-refer to the AAC by calling or walking-in to the clinic. Families and Friends concerned about a loved one can call the AAC to initiate a referral for eligible adults.

Parking & transportation

This nine-storey building is located at the centre of the VGH campus, between the Blusson Spinal Cord Centre and the Leon Judah Blackmore Pavilion. The East entrance opens onto Level 1 of the building, and the South entrance opens onto Level 2. 

Walking

If walking up from Broadway St, turn up Willow St and walk uphill, crossing West 10th Ave. Walk along the green space pathway until you see our building on your right hand side. This is the East entrance, on Level 1 of the building. 

If walking down from West 12th Ave, use the crosswalk located between Heather St and Laurel St to cross West 12th Ave, walking downhill. Our building is visible from here, straight ahead as you are crossing the street.  This is the South entrance, on Level 2 of the building.

Parking

If utilizing a VCH Parkade, locate your parkade on the map (please flip page) and follow the red arrows to our building. Disabled parking zones are located within each parkade.

Drop Off Zone

If utilizing the patient drop off zone on the South side of the building, enter the VGH campus from Heather St. Drive straight until you can turn right, following the building along your right hand side. You will see a covered area on your right hand side for drop off and pick up. 

Please note:  there is absolutely no parking in the drop off/pick up zone.  Vehicles parked in this area will be towed at the owner's expense.

 Download parking rates for VCH facilities


Eligibility

?Services are limited to City of Vancouver residents ages 17+ who are experiencing a non-life threatening Mental Health and/or Substance Use issue. If you are not sure, call us.

Resources