Intensive Case Management teams (ICMT)

The VCH Heatley and Women's Intensive Case Management teams (ICMT) work with people in the Downtown East Side who experience severe substance abuse problems, chronic unmet medical needs, and multiple barriers for accessing services. Intensive Case-Management Team clients also require integrated wrap around health services in an outreach model. 

Women?s Intensive Case Management

The Women?s Intensive Case Management mandate is to work with marginalized women (Trans inclusive). The Women?s Intensive Case Management Team accept referrals from Downtown East Side partnered Women?s organizations and Housing organizations who work with marginalized women who are not connect to health services and meet the mandate of Intensive Case Management Team.

  • Women?s ICMT Cellphone: 778-866-3827


  • Hours:  12:30 p.m. - 8:30 p.m. on weekdays and 9:30 a.m. - 5:30 p.m. on weekends and stat holidays.

Heatley Intensive Case Management Team

  • Heatley ICMT Cellphone: 604-290-2335


  • Hours:  830 a.m. - 4:30 p.m. on weekdays and 9:30 a.m. - 5:30 p.m. on weekends and stat holidays.

Downtown East Side

Vancouver, BC
Phone: 604-675-3585
Fax: 604-297-9673


  • Heatley ICMT accepts referrals from VCH partners and St. Pauls? Hospital.

  • Women?s ICMT accepts referrals from partnered community organizations. 


?People who live in the DTES who experience severe substance problems and unmet chronic health issues.