North Shore Mental Health & Substance Use


North Shore Mental health and Substance Use services provide a range of health care and support to children, youth, adults and older adults struggling with acute, chronic or recurring challenges. Services may be provided at the HOpe Centre, Lions gate Hospital, in the community or in your own home.

Child & Youth services

The Child and Youth Mental Health and Addictions program is designed to support children, youth and families who are struggling with mental health issues, problematic substance use or concurrent mental health and substance use issues. For more information visit Mental Health & Addictions info for North Shore schools.

Adult services

These services are for adults age 19 and over who are experiencing emotional, psychological or psychiatric concerns; living with severe and persistent mental health issues; or struggling with substance use and addiction. For more information visit our Adult Mental Health Program pages.

Older Adult services

We offer specialized services for older adults including mental health outreach, assessment and consultation, treatment, case management, and education. Visit our Older Adult Mental Health program page.

The HOpe Centre

The HOpe centre has brought together both inpatient and outpatient mental health services under one roof, vastly improving the efficiency of the care provided and transforming the delivery of mental health services on the North Shore. Visit the HOpe Centre page for more information about the history of the facility and the services offered.

Family support

Families are an integral part of the recovery process for individuals who are dealing with mental health issues. There is education, therapy, and resources available for family members on the North Shore.  These are available within the HOpe Centre as well as in the larger community. For more info visit our family support pages.

Education events

The HOpe Centre hosts educational and wellness events, as well as mental health support groups and Mental Health Breakfasts. See the  list of upcoming events.

HOpe Centre

1337 St. Andrews Avenue
North Vancouver, BC
V7L 3L4
Phone: (604) 984-5000
Fax: (604) 983-6073

Parking & transportation

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  • HOpe Centre including Central Intake for Adult Community Mental Health and Substance Use
    (604) 984-5000
    Central intake team members will provide an initial assessment and referral to one of our treatment teams. Visits to Central intake occur over the course of 1-3 sessions and may include a referral to a psychiatrist.

  • Addictions Access Central:
    1 (866) 658-1221

  • BC Nurse Line:
    1 (866) 215-4700 or (604) 215-4700

  • Health Connections Clinic:
    (604) 984-3777

  • HOpe 4 Psychiatric Unit Front Desk:
    (604) 984-5010

  • HOpe 4 Psychiatric Unit Social Worker:
    (604) 984-5000 extension 5285 or 5288

  • Older Adult Mental Health Team:
    (604) 982-5600

  • North Shore Schizophrenia Society:
    (604) 926-0856

  • Stepping Stones Addictions Support and Counselling:
    (604) 982-5616

  • Youth Services:
    (604) 984-3775

Emergency Crisis Lines

If you feel you might be in danger of hurting yourself or someone else, you should call 911 or go to a hospital emergency department right away.  

Crisis lines have professionally trained volunteers can provide free, confidential, non-judgmental, emotional support if you are experiencing feelings of distress or despair.

  • Provincial Crisis Centre
    1 (800) SUICIDE or 1 (800) 784-2433 
    Phone lines open 24 hours a day, 7 days a week

  • Seniors Distress Line: 
    (604) 872-1234 
    Phone lines open 24 hours a day, 7 days a week

  • Kids Help Phone:  
    1 (800) 668-6868

  • Youth in BC Distress Line: 
    (604) 872-3311