CIBC Centre for Patients & Families - Vancouver General Hospital

We are a resource centre that helps you and your family make informed choices about your health, before, during, and after your hospital stay.

We provide information on:

  • Diseases, conditions, symptoms, medical tests etc.
  • Finding your way around the health care system
  • Community resources and how to access them
  • Non-medical information

We offer:

  • Computer access for email and research
  • Pamphlets and brochures
  • Copy machine and fax
  • Personal assistance in locating information
  • Reliable web resources and links to sites that enable patients and families to stay connected with their loved ones during their hospital stay

Vancouver General Hospital - Jim Pattison Pavilion

899 West 12th Avenue
1st floor, room 1861
Vancouver, BC
V5Z 1M9
Phone: (604) 875-5887
Fax: (604) 875-5581

Hours of operation

Monday, Tuseday, Wednesday and Friday, 10 a.m. - 5 p.m.

Thursday 11:00 a.m. - 6:00 p.m.

Closed 12:30 p.m. - 1:30 p.m. daily.

Parking & transportation

There is pay parking available at our two visitor lots located on the VGH campus:

  • Multi-level parkade at the corner of West 12th Avenue and Laurel Street, across from the main entrance of the Jim Pattison Pavilion.
  • The Gordon and Leslie Diamond Health Care Centre parking lot is located off of Laurel Street between West 12th and West 13th Avenue.

There is a wheelchair-accessible overpass from the VGH parkade at Level 4 and a crosswalk at Level 2.

 Download parking rates for VCH facilities


Visit the Centre for Patients and Families website or download its brochure:

CIBC Centre for Patients and Families Brochure

The Patient Health Education Materials catalogue also provides a range of health education brochures created by VCH.