Patient Care Quality Office staff assist in the resolution of complaints, not as an advocate for either patient or the organization, but as a facilitator of resolution. The Patient Care Quality Office can also assist in system way finding. The group maintains consistency in complaint management processes, data collection, and reporting of complaints and compliments.
Monday - Friday, 8:30am 3:30pm
There is pay parking available at our two visitor lots located on the VGH campus:
Multi-level parkade at the corner of West 12th Avenue and Laurel Street, across from the main entrance of the Jim Pattison Pavilion.
The Gordon and Leslie Diamond Health Care Centre parking lot is located off of Laurel Street between West 12th and West 13th Avenue.
There is a wheelchair-accessible overpass from the VGH parkade at Level 4 and a crosswalk at Level 2.