Report Card

Get a snapshot of our performance

Report Card

Our Health Care Report Card measures our performance against our strategic goals. It is designed to show where we are doing well and where we are working to make improvements.

The report card results are grouped by our strategic goals. Read the full report card or take a look at the tables below for a summary.

Read the full report card

The full report card includes more information about the measures: what we’re measuring, why it matters, how we measure it, how we're doing, what we're doing to maintain or improve performance and if applicable, how you can help.

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Report Card summary

= Within target = Within 10% of target = Outside target by more than 10%


Pay for performance - live measures

 Emergency patients admitted to hospital within 10 hours
 Care sensitive adverse events (per 1,000 inpatient cases)
 Clostridium difficile infection rate
 Discharged long length of stay patient days
 Current long length of stay patient days
 Average census bed days

Shadow measures

 Surgical patients treated within target wait time
 Surgical waitlist over target wait time
 Percent of face-to-face home nursing visits in an ambulatory clinic

Provide the best care

 Hospital standardized mortality ratio (HSMR)
 Hand hygiene compliance
 Surgery wait time longer than 26 weeks
 Unplanned readmission rate to hospital

Promote better health for our communities

 Alternate level of care (ALC) stay days as a proportion of total stay days
 Percent of communities that have completed healthy living strategic plans
 Average hospital days in the last 6 months of life
 Ambulatory care sensitive condition rate (75+)

Develop the best workforce

 Sick time rate
 Overtime rate
 Relief not found rate

Innovate for sustainability

 Acute productive hours per patient day
 Acute length of stay compared to expected length of stay (typical cases)