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Give feedback about your care

We recognize that navigating through the maze of facilities and health care providers can sometimes be overwhelming, especially if you are facing health challenges. Quality care is best achieved when you become partners in care with us, your health care providers.

The first step in submitting a compliment or complaint

Speak to the person who provided the service or to the manager of the area. It is best to share a compliment, or address and resolve complaints, at the time and place they occur.

What if my complaint is not resolved?

For complaints about the services you received 

Contact the Patient Care Quality Office that handles complaints about all services offered by Vancouver Coastal Health.

For complaints about a staff member

Use the Whistleblower Hotline to confidentially report a known or suspected case of wrongdoing by staff.

For assisted living services

The Office of the Assisted Living Registrar investigates complaints, administers the Health and Safety Standards and responds to questions from the public, service providers and other stakeholders.

Phone: 1 (866) 714-3378
Fax: 1 (250) 952-1119
Email: Hlth.assistedlivingregistry@gov.bc.ca .

Assisted Living Registry
Ministry of Health
P.O. Box 9638 Stn Prov Govt
Victoria, B.C. V8W 9P1

More information about how to make a complaint can be found on the Office of the Assisted Living Registrar website.

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