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Make a payment

If you receive an invoice or statement for the cost of your health care, Vancouver Coastal Health accepts payments in four ways. Be sure to have your account number (or hospital account number) from your invoice or statement handy when you pay.

1. Pay online

Online payment is currently not available. If you have questions, please contact Patient Billing at (604) 297-8512. 

2. Pay by personal or certified cheque

All cheques should be made payable to Vancouver Coastal Health. Cheques can be mailed to:

VCH Revenue Services
1795 Willingdon Avenue
Burnaby, BC
V5C 6E3

Please note: There is no walk-in service at this location.

3. Pay with cash or by debit at the hospital's cashier office

You can pay your account in-person at the cashier office at the hospital where you received care. Staff at the information desk can help you find the cashier office.

4. Pay over the phone

The invoice or statement will have a phone number to call if you want to pay by credit card. We accept Visa, MasterCard and American Express payments over the phone.

Questions about your bill?

If you have questions, or want to request a refund, please call the Accounts Receivable main line between 8 a.m. - 4 p.m. PST, Monday to Friday: (604) 297-8512

Need a receipt for proof of payment?

Receipts are available as part of the payment process. If you require an additional receipt please email

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