Skip to main content

Make a payment

If you receive an invoice or statement for the cost of your health care, Vancouver Coastal Health accepts payments in four ways listed below. Be sure to have your account number (or hospital account number) from your invoice or statement handy when you pay.

Visit the online payment portal to pay your bill with a credit card (Visa, Mastercard, American Express).

The following hospital bill types are available for online payment:

  • Non-residents of Canada hospital fees, lab tests, x-rays, medication and other hospital services

  • Supplies (e.g. crutches, air boots)

  • Self-pay hospital fees (residents of Canada with no MSP coverage)

  • Preferred accommodation (private and semi-private rooms)

  • Enhanced hip / knee surgery

  • Lab tests not covered by MSP

  • Cosmetic surgery

If you have questions, please contact Patient Billing at 604-297-8512 or

If you have technical issues with the payment portal, please wait and try again later. If that doesn't work, email

Call 604-297-8512 (option 1) to pay your bill with a credit card (Visa, Mastercard, American Express) over the phone.

If you received care at a location listed below, you can pay your account in person at the cashier office by credit card (Visa, Mastercard, American Express), debit, cash, cheque, WeChat Pay, Ali Pay or Union Pay. 

Staff at the information desk can help you find the cashier office. 

Locations that offer in person payment:

  • Vancouver General Hospital

  • Richmond Hospital

  • Lions Gate Hospital

  • UBC Hospital

  • Squamish General Hospital

  • Whistler Health Care Center

  • Sechelt Hospital

  • qathet General Hospital (formerly Powell River General Hospital)

You can pay by personal or certified cheque made payable to Vancouver Coastal Health. Cheques can be mailed to:

VCH Revenue Services
1795 Willingdon Avenue
Burnaby, BC
V5C 6E3

Please note: There is no walk-in service at this location.


If you have questions, or want to request a refund, please call 604-297-8512 or email Accounts Receivable is available Monday to Friday from 8 a.m. - 4 p.m. PST.

Receipts are available as part of the payment process. Please contact us if you require an additional receipt. 

SOURCE: Make a payment ( )
Page printed:

Copyright © Vancouver Coastal Health. All Rights Reserved.