Anne joined Vancouver Coastal Health in 2005 and has a broad Human Resources portfolio which includes LEAN process improvement, HR analytics & forecasting, recruitment & compensation, labour relations, electronic staff scheduling & timekeeping, clinical education and management education & development. Anne and her team promote an HR business model that is numbers-driven and outcome-focused, with strong union partnerships.
In her career at VCH, Anne has actualized her passion for organizational development into a series of leading edge human resource programs. Whether it is the “Come for the job, stay for the team” international recruitment campaign, workforce forecasting, or the results generating Attendance Wellness Program, VCH human resource programs have tackled traditional health sector inefficiencies and found new solutions measured by innovative use of HR analytics.
“A productive public sector workforce providing great care and service is key to maintaining the Health Care system for Canadians,” in Anne’s view. “Health Care has a highly trained and educated workforce. Retaining skilled and experienced employees even when they have been ill or injured, is one of our key strategies to reduce costs and deal with the skill shortages we expect as generational handover occurs in the workforce.” Anne has also pioneered some work involving front line staff in setting new staffing levels. See Healthcare Management Forum Volume 24, Issue 4, Winter 2011, Pages 184–187.
Anne also believes that high calibre management staff is key to the sustainability of Canada’s health care system. “We need to train managers and directors who are comfortable holding them and staff accountable, and who can lead the continuous process improvement we will need in the future to care for more patients with a proportionately smaller workforce.”
Prior to joining Vancouver Coastal Health, Anne was the Chief Operating Officer of the BC Nurses Union. Previously she worked in employee communications and employee involvement at BC Hydro.
Anne has a Master’s Degree in Organizational Design and Development from the Fielding Institute in Santa Barbara California and Bachelor of Science in Sociology, with a major in Modern Industrial Societies from Manchester Metropolitan University.