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Operations


 

 

Laura CaseLaura CaseChief Operating Officer, Vancouver Community<div><br></div><p></p><div><br></div><div><br></div><div><br></div><p><br></p><p class="phsa-rteElement-Paragraph">As Chief Operating Officer for VCH Vancouver Community, Laura Case oversees a wide-ranging, $600 million portfolio of health care services and programs that are provided outside of the Vancouver acute care setting. This wide and diverse portfolio includes mental health & substance use, adult & older adult, home & community care, housing, infant, child & youth, public health, primary care and residential care. Health care services provided in the Downtown Eastside also fall under Laura’s oversight.<br>Laura began her career in health care in the 1980s as a registered nurse and psychiatric nurse in the Fraser Health Authority. She has provided care in a number of settings, including emergency, mental health & substance use, home & community care. Her leadership experience has spanned clinical operations, community services, systems analysis & performance, and access & utilization.<br><br><br><br><br>Laura holds a Bachelor’s Degree in Nursing, a Master’s Degree in Business Administration and a Graduate Certificate in Project Management.<br>After arriving in Vancouver Coastal Heath in 2011 as Operations Director in Mental Health & Addiction, Laura provided leadership for the 2012 operational redesign of the Burnaby Centre. That facility is now well-established as the Canadian center of excellence for clients with complex concurrent disorders. As well, Laura led the establishment of the Vancouver Tertiary Mental Health & Addiction programs including BC psychosis and Willow Pavilion.<br>In the spring of 2013, Laura took on the role of Executive Director, Vancouver Community. She quickly demonstrated her ability to link business principles with her deep understanding of operations to align services and programs to meet the needs of changing populations. She is a leader who is passionate about program integration as the basis for achieving the best outcomes for patients and clients.</p><img alt="" src="/PublishingImages/VCH-Laura-Case.jpg" style="BORDER:0px solid;" />As Chief Operating Officer for VCH Vancouver Community, Laura Case oversees a wide-ranging, $600 million portfolio of services, including mental health & substance use, home & community care, primary care and residential care.
Vivian EliopoulosVivian EliopoulosChief Operating Officer, Vancouver AcuteAs Chief Operating Officer for VCH Vancouver Acute, Vivian Eliopoulos oversees the operations of Vancouver General Hospital, UBC Hospital and G.F. Strong Rehabilitation Centre, where secondary, tertiary, quaternary, as well as ambulatory services are provided to British Columbians from Vancouver and across the province.<br><br><div>Prior to this role, Vivian was Executive Director - Vancouver Acute, where her patient-centred focus and collaborative leadership nurtured innovative and sustainable solutions for quality care. In this role, Vivian oversaw significant improvements in Emergency Department wait times, and the successful implementation of a new integrated care model that won the national 3M Health Care Quality Team Award for acute care in 2013.<br><br><br>A registered nurse by profession, Vivian has enjoyed a 30-plus-year career in health care – 30 years of which have been with Vancouver Coastal Health. Earlier leadership roles spanned clinical and corporate portfolios, including Critical Care, Emergency Department, Trauma Services and Clinical Information Systems.<br>Vivian holds a Baccalaureate Degree in Nursing from the University of Victoria, and is a graduate of the Royal Roads University Master of Arts degree in Leadership Program.  She was the recipient of the Royal Roads University Founders award, presented in recognition of exemplary work in the areas of leadership, sustainability and personal development. In 2012, Vivian was recognized by the Canadian Association of Registered Nurses of British Columbia (CRNBC), <a href="http://vchnews.ca/wp-content/uploads/2014/03/VEliopoulos-Excellence-in-Nrsg-Award-2.jpg" target="_blank">receiving an award</a> for Excellence in Nursing Administration.</div><img alt="" src="/PublishingImages/VCH-Vivian_EliopolusEdit.jpg" style="BORDER:0px solid;" />As Chief Operating Officer for VCH Vancouver Acute, Vivian Eliopoulos oversees the operations of Vancouver General Hospital, UBC Hospital and G.F. Strong Rehabilitation Centre.
Jennifer MacKenzieJennifer MacKenzieChief Operating Officer, Richmond<p></p><p class="phsa-rteElement-Paragraph">As Chief Operating Officer for VCH Richmond, Jennifer MacKenzie leads a dynamic team responsible for a diverse portfolio of health care services and programs spanning primary, home & community care, mental health & substance use, residential care, population & family health services, and acute care services.<br>In this role, Jennifer draws on her expertise in strategic and operational planning, organizational performance, project and change management, and business process to redesign, to help leaders, physicians and frontline staff respond to the changing health needs of Richmond residents and make their experiences with all aspects of the local health care system as seamless as possible.<br>Jennifer worked in business development with VCH in the health authority’s early days, but just prior to taking on her Richmond role, she served as Vice-President, Strategic Planning, Transformation Support and Innovation for the Provincial Health Services Authority (PHSA).<br>In this position, she led creation of enterprise-wide frameworks, systems and processes that integrated PHSA’s corporate strategy, performance measurement and operational management while building organizational capacity to support transformational change. She also led PHSA’s imPROVE program, which applied "lean thinking" to a health care environment.<br>Jennifer was named Canada’s Outstanding Young Health Executive of the Year by the Canadian College of Health Services Executives in 2008. In 2009, she and the PHSA imPROVE team received the Gold Apple Award for Top Innovator by the Health Employers Association of British Columbia and the silver award at the Institute for Public Administration of Canada’s Public Sector Leadership Awards for outstanding leadership to improve Canada through advancements in public policy and management.<br>Jennifer has published a number of research papers, participated on peer review committees for the Canadian Institute for Health Research, lectured at UBC Sauder School of Business Executive MBA in health care program and has presented at numerous national and international conferences. She also serves on the Executive of the Lower Mainland Chapter of the Canadian College of Health Service Executives. She holds a Bachelor of Science in Occupational Therapy and a Masters of Business Administration. </p><img alt="" src="/PublishingImages/Jennifer-Mackenzie-Vancouver-Coastal-Health-VCH-Board-Directors.jpg" style="BORDER:0px solid;" />As Chief Operating Officer for VCH Richmond, Jennifer MacKenzie leads a diverse portfolio of health care services spanning primary, home & community care, mental health & substance use, residential care, population & family health and acute care services.
Karin OlsonKarin OlsonChief Operating Officer, Coastal<p></p><p class="phsa-rteElement-Paragraph">In her role as Chief Operating Officer for the VCH Coastal region, Karin is responsible for the delivery of acute, residential and community care services in North and West Vancouver, the Sea To Sky and Sunshine Coast communities, as well as Powell River, Bella Bella and Bella Coola. <br><br></p><p class="phsa-rteElement-Paragraph">A registered nurse with over 35 years of broad health care experience and clinical leadership, Karin returned to VCH in September 2016 after three years as VP of Clinical Programs and Chief Nursing Executive at Grand River Hospital in Kitchener, Ontario. Prior to that, she was the executive director of the Clinical and Systems Transformation (CST) project for VCH as well as the former director of acute care services for Lions Gate Hospital in North Vancouver.<br><br><br><br>She has a proven record of results-oriented leadership, achievements in improving patient care and business outcomes through strategic thinking, multi-stakeholder collaboration and relationship building, Along with her hands-on nursing experience, Karin holds an Executive MBA from the Sauder School of Business along with a Master of Science in Nursing and Bachelor of Science in Nursing from the University of British Columbia. She is also trained in LEAN management, a graduate of the BC Patient Safety & Quality Council Academy, and a certified Canadian College of Health Service Executive.</p><img alt="" src="/PublishingImages/Karin-Olson-Vancouver-Coastal-Health-VCH-Board-Directors.jpg" style="BORDER:0px solid;" />As Chief Operating Officer for the VCH Coastal region, Karin is responsible for the delivery of acute, residential and community care services in North and West Vancouver, Powell River, and Sea to Sky, Sunshine Coast and Central Coast communities.

 
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