As Chief Operating Officer for VCH Richmond, Jennifer MacKenzie leads a dynamic team responsible for a diverse portfolio of health care services and programs spanning primary, home & community care, mental health & substance use, residential care, population & family health services, and acute care services.
In this role, Jennifer draws on her expertise in strategic and operational planning, organizational performance, project and change management, and business process to redesign, to help leaders, physicians and frontline staff respond to the changing health needs of Richmond residents and make their experiences with all aspects of the local health care system as seamless as possible.
Jennifer worked in business development with VCH in the health authority’s early days, but just prior to taking on her Richmond role, she served as Vice-President, Strategic Planning, Transformation Support and Innovation for the Provincial Health Services Authority (PHSA).
In this position, she led creation of enterprise-wide frameworks, systems and processes that integrated PHSA’s corporate strategy, performance measurement and operational management while building organizational capacity to support transformational change. She also led PHSA’s imPROVE program, which applied "lean thinking" to a health care environment.
Jennifer was named Canada’s Outstanding Young Health Executive of the Year by the Canadian College of Health Services Executives in 2008. In 2009, she and the PHSA imPROVE team received the Gold Apple Award for Top Innovator by the Health Employers Association of British Columbia and the silver award at the Institute for Public Administration of Canada’s Public Sector Leadership Awards for outstanding leadership to improve Canada through advancements in public policy and management.
Jennifer has published a number of research papers, participated on peer review committees for the Canadian Institute for Health Research, lectured at UBC Sauder School of Business Executive MBA in health care program and has presented at numerous national and international conferences. She also serves on the Executive of the Lower Mainland Chapter of the Canadian College of Health Service Executives. She holds a Bachelor of Science in Occupational Therapy and a Masters of Business Administration.