As Chief Operating Officer for VCH Vancouver Community, Laura Case oversees a wide-ranging, $600 million portfolio of health care services and programs that are provided outside of the Vancouver acute care setting. This wide and diverse portfolio includes mental health & substance use, adult & older adult, home & community care, housing, infant, child & youth, public health, primary care and residential care. Health care services provided in the Downtown Eastside also fall under Laura’s oversight.
Laura began her career in health care in the 1980s as a registered nurse and psychiatric nurse in the Fraser Health Authority. She has provided care in a number of settings, including emergency, mental health & substance use, home & community care. Her leadership experience has spanned clinical operations, community services, systems analysis & performance, and access & utilization.
Laura holds a Bachelor’s Degree in Nursing, a Master’s Degree in Business Administration and a Graduate Certificate in Project Management.
After arriving in Vancouver Coastal Heath in 2011 as Operations Director in Mental Health & Addiction, Laura provided leadership for the 2012 operational redesign of the Burnaby Centre. That facility is now well-established as the Canadian center of excellence for clients with complex concurrent disorders. As well, Laura led the establishment of the Vancouver Tertiary Mental Health & Addiction programs including BC psychosis and Willow Pavilion.
In the spring of 2013, Laura took on the role of Executive Director, Vancouver Community. She quickly demonstrated her ability to link business principles with her deep understanding of operations to align services and programs to meet the needs of changing populations. She is a leader who is passionate about program integration as the basis for achieving the best outcomes for patients and clients.