As Chief Operating Officer for VCH Vancouver Community, Laura Case is responsible for a $600 million dollar budget that oversees a wide-ranging portfolio of health care services and programs that are provided outside of the Vancouver acute care setting. This wide and diverse portfolio includes mental health and substance use, adult and older adult, home and community care, housing, infant, child and youth, public health, primary care and residential care. Laura is also responsible for health care services provided in the Downtown Eastside.
In her role as Vice President of Employee Engagement, Laura oversees the human resources portfolio for VCH which includes LEAN process improvement, Human Resource analytics and forecasting, recruitment and compensation, labour relations, Employee Wellness and staff and management development. She is passionate about staff, physician and client led program and system transformation in order to truly develop a culture of collaboration and high performance across the health authority.
Laura began her career in health care in the 1980s as a registered nurse and psychiatric nurse in the Fraser Health Authority. She has provided clinical care in a number of settings, including emergency, mental health and substance use, home and community care. Her leadership experience has spanned clinical operations, community services, systems analysis and performance, and access and utilization.
Laura holds a Bachelor's Degree in Nursing, a Master's Degree in Business Administration and a Graduate Certificate in Project Management.
She is a leader who feels teamwork – staff and physicians across programs truly working together – is the basis for achieving the best outcomes for patients, clients, and staff.