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"He always remembers everyone's name"


Jeff Smith, Chargehand - Carpentry, Facilities - Maintenance & Operations, and winner of the Everyday Hero – Non-Clinical Award at this year's People First awards ceremony, consistently goes above and beyond to put caring at the heart of what he does for his staff, his colleagues and our patients at VGH. As his manager explains, “I have never met anyone who loves a place as much as Jeff loves VGH."

Watch a short video tribute for Jeff from his colleagues:  ​


Here's what Jeff's colleagues have said about him and how he models our VCH values:

We Care for Everyone

Every day, Jeff lives our values and leads by example. He shows everyone he works with that he genuinely cares about them and goes out of his way to help wherever he can. “I see Jeff talking with all staff members - doesn't matter the department or role - he is always friendly and helpful. He always remembers everyone's name. I see him helping patients and family members if they look lost or concerned. He cares for all of our crew on a personal level as well as a professional level."  

Jeff helped an employee who was at home recovering from a major surgery attend an important staff gathering by going out of his way to get him to the event. “We had a crew lunch on a Saturday to celebrate our apprentice passing his first year. Jeff drove to Maple Ridge from Richmond to pick up one of our crew to come to the lunch in Richmond. That was such a nice thing to do. We were all grateful."

Jeff's inspiration

We asked Jeff what inspires him to live our values every day and he explained, “The best feeling in the world is knowing we make a difference in the lives of our patients and our workplace. Working as a team to come up with solutions outside the box, caring for our patients and co-workers as we would like to be treated and cared for ourselves and showing compassion and humility in vulnerable situations."

At VCH, we believe in caring for everyone – our patients, their families, our colleagues and ourselves. Thank you Jeff for always going above and beyond and making VCH a better place to work and receive care for our staff and patients!

For more information on the program, please visit the People First Awar​ds page or contact ​​

SOURCE: "He always remembers everyone's name" ( )
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