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New seniors transportation hotline


It can be challenging for seniors to get around – they may not have a drivers’ license and may have limited mobility. Seniors and their families or caregivers now have easier access to options with a new, multilingual, 24 hour a day hotline. 

Call 211

People can now call 211 for up to the date transportation information. The service is available for seniors across Metro Vancouver. The new hotline will answer questions such as: 

  • Is the TransLink system accessible for my walker?
  • How do I register for HandyDart?
  • What do I do to retire my drivers’ licence? Is there another valid ID I can use?
  • Is there a volunteer ride program in my neighbourhood for shopping and appointments?

Future plans

The new hotline is a pilot project in Metro Vancouver with the hope to one day expand across BC.

Thank you’s

This project is made possible by many groups, including Better Environmentally Sound Transportation - BEST (lead agency), Government of Canada’s New Horizons Seniors program, ICBC, and TransLink. Bc211 is funded by the United Way. 

SOURCE: New seniors transportation hotline ( )
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