Starting April 25, more people in Richmond will have better access to team-based health care with a new Urgent and Primary Care Centre (UPCC) opening at its permanent location at #110 – 4671 No. 3 Road. The centre replaces the temporary location, which opened in April 2021.
The Hon. Adrian Dix, Minister of Health, Aman Singh, MLA for Richmond-Queensborough, Kelly Greene, MLA for Richmond-Steveston, Henry Yao, MLA for Richmond South Centre, Michael Sandler, CEO of the Nurses and Nurse Practitioners of BC, along with representatives from VCH, including Dr. Alexandros Alexiadis, Co-Senior Medical Director, Richmond, attended the official opening ceremony at the Richmond City Centre UPCC on April 20, 2022.
“We're pleased to enhance access to care for more people in the community of Richmond. The new Richmond City Centre Urgent and Primary Care Centre allows us to provide urgent health-care services as well as primary care to seniors and clients with medically complex, mental-health and social-work needs," says Vivian Eliopoulos, President and CEO of Vancouver Coastal Health (VCH). “Residents can expect expanded health-care services with extended hours when we open the permanent UPCC."
The Richmond City Centre UPCC is the 28th UPCC announced under the government's primary care strategy. The Richmond City Centre UPCC is a collaboration between VCH, the Ministry of Health, the Richmond Division of Family Practice and other community partners. It is part of the Richmond Primary Care Network.
The UPCC will serve two purposes – providing urgent primary care and attaching patients to a primary care provider.
The Richmond City Centre UPCC will provide urgent primary care for people with non-life-threatening conditions, such as sprains, cuts, high fevers and minor infections, who need to see a health-care provider within 12 to 24 hours but do not require an emergency department.
The centre will be full service, including on-site and outpatient access to x-ray services. The health-care team at the permanent site will be made up of approximately 33 full-time equivalent health-care workers, including family physicians, nurse practitioners, registered nurses and a social worker. Urgent care will be available Mondays to Saturdays from 8 a.m. to 10 p.m., and Sundays from 9 a.m. to 5 p.m. Statutory holidays will follow the same service hours.
Centre staff will work with the Richmond Division of Family Practice to help attach patients to a regular primary care provider. It will provide ongoing wraparound care for unattached patients while they arrange for patients to be connected to other local practices for their longitudinal care.
"The new Richmond City Centre UPCC will connect residents in Richmond with quality same day, everyday health care when they need it," says Adrian Dix, Minister of Health. "We are working with our partners to meet the growing primary care needs of people in the Lower Mainland and throughout British Columbia."
“I'm excited that many people and their families living in Richmond will have better access to team-based care, including mental health and addictions," says Aman Singh, MLA for Richmond-Queensborough. “It's also important that they get attached to a primary care provider if they do not have one."
Longitudinal primary care services are expected to begin by fall 2022 and will be available Mondays to Sundays from 8 a.m. to 8 p.m. These services will include allied health services, such as social work, dieticians and mental-health supports, as well as medical diagnostics.
People in need of support for complex and chronic conditions, including mental-health and substance use supports, will have better access to the right care from the right provider with improved connections to specialized services provided by the health authority, particularly opioid agonist treatment.