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Richmond Hospital Birth Centre tours go digital

Vancouver, BC – Soon-to-be parents looking to give birth at Richmond Hospital can now tour the maternity ward from the comfort of their own home in either English, Cantonese or Mandarin—a first for Lower Mainland maternity hospitals.
“With Richmond’s growing population, birthing rooms may not always be available for parents to tour through. Plus, our nursing staff were taking time away from patient care to conduct the weekly in-person tours” says Diane Bissenden, Vancouver Coastal Health’s director of population & family health in Richmond. “With the support of the Richmond Hospital Foundation and the generosity of donors, VCH-Richmond developed five comprehensive videos that offer parents more flexibility in terms of digesting the information they need to prepare for their child’s birth.”
The videos, which total 21 minutes in length and can be found at, outline what parents can expect before, during and after their baby arrives at Richmond Hospital. This includes what to bring to the hospital, where to park, the layout of the Birth Centre and the Neonatal Intensive Care Unit, where your support person can stay during the birth, the birthing process itself, and resources available to support mothers and their families preparing to return home with a new baby.
“The information in the videos is very thorough and answers key questions parents may have,” Bissenden adds. “Families can review the videos together as many times as they want, and most importantly, take the tour in a language they’re most comfortable with. As a result, we’re hopeful that more parents will arrive at the hospital better informed than before.”
St. Paul’s and BC Women’s hospitals already offer online tours of their birthing centres; however Richmond is the first to offer a virtual tour in multiple languages.
Richmond Hospital’s Birth Centre features a maternity-specific operating room, a post-surgery recovery area and 15 single-room maternity care rooms, which provide best practice standards to support new families. It is estimated that approximately 2,200 women will give birth at Richmond Hospital this year.  
VCH is responsible for the delivery of $3.4 billion in community, hospital and residential care to more than one million people in communities including Richmond, Vancouver, the North Shore, Sunshine Coast, Sea to Sky corridor, Powell River, Bella Bella and Bella Coola.


Viola Kaminski
Public Affairs Officer
Vancouver Coastal Health
Phone: 604-708-5338
Cell: 604-312-1148
SOURCE: Richmond Hospital Birth Centre tours go digital ( )
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