We recently caught up with Linda Leung, a nurse practitioner (NP) on the Quick Response Team (QRT), Personalized Support & Stabilization (PSS) and most recently, the COVID-19 response team. This new combined team was formed in March 2020.
"I enjoy working with team members who are dedicated and creative in supporting clients and families which often require innovative and out-of-the-box strategies," says Linda.
In her previous role within the internal Medicine department at St. Paul's Hospital, Linda noticed the lengthy hospital stay and high re-admission rates of elderly clients seeking medical attention.
"Although their acute medical issues are managed comprehensively during their hospitalization, their cognitive and/or physical function often decline as a result of being institutionalized in an unfamiliar environment which limits their physical activity and where care activities do not conform to their daily routine," she explains.
When a NP position became available on the QRT at Vancouver General Hospital (VGH), Linda was inspired by the foundational concepts of "home is best" and "transitioning from acute to community" and applied for the role.
"I was motivated to contribute as a care provider in supporting elderly clients in their home, who need acute medical management while waiting to be connected with appropriate community resources and primary-care providers," she says.
Linda is motivated by developing trusting relationships through a collaborative care approach and seeing her clients conditions improve.
"One of the most inspirational moments within my role is seeing sick clients become stable and be able to do what they want and approach life positively," she says.
QRT clients consistently express their appreciation and gratitude for having Linda and her team complete home visits to address their health needs.
"They may not initially understand the role of a NP, but by the end of my follow-up, they express appreciation of having a health-care professional work closely with them to manage their medical conditions," says Linda.
The QRT is composed of an interdisciplinary team of nurses and allied-health providers who share the mutual goal of doing what is best for clients and who often go beyond the call of duty to create a supportive environment.
"I am privileged to work with this group of dedicated and motivated professionals who are always available and willing to discuss client and practice issues that arise," says Linda. "In addition, the EDicare staff who work closely with me are always accessible and supportive with their openness in sharing their thoughts and resources. Our NP lead, Jennifer Beaveridge, is very approachable. I feel supported on various practice matters."
With the recent pandemic, Linda's team was assigned to manage discharged patients with COVID-19 from the hospital.
"Every member of our team openly expressed their concerns and discussed potential strategies to address practice issues," she says. "When QRT merged with the PSS and COVID-19 teams, my colleagues willingly offered and assumed duties to allow me, as the only NP on this merged team, to manage a workload that is reasonable and realistic." In addition, the team created a board of appreciation where team members leave messages of thanks for one another. This helped maintain team morale and everyone enjoyed reading the messages.
"Respect, collaboration and relational approach are central to my practice and foundation to building a work culture where sharing and learning are mutual," says Linda. "I focus on developing a healthy partnership with all clients and colleagues to develop strategies that would best serve clients' needs."
In her role, Linda ensure the VCH values (we care for everyone, we are always learning, we strive for better results) are forefront in her interactions and care approach.
She also tells us, "my car trunk is not for groceries, but is a mobile office filled with medical supplies and equipment for home visits!"