In the photo: Staff at Pacific Spirit Community Heath Centre celebrate respect in the workplace with Pink Shirt Day.
As the first employer in Canada to offer a confidential 1-800 line to report bullying and disrespectful behaviour, VCH is seeing the value of taking such a proactive approach. Since introducing its No-Bully Hotline in 2014, over 1,200 Vancouver Coastal Health staff have come forward to report bullying and disruptive behaviour in their work area.
“Bullying doesn’t just happen in the schoolyard—it’s a real fact of life in the workplace as well,” says Anne Harvey, VCH’s vice-president of Employee Engagement. “Being disrespected can hurt even the most confident person, and the impact can reach far beyond the workplace.”
The No-Bully Hotline provides a unique form of support where employees and physicians can confidentially discuss their experience with a counsellor, who will help with next steps. Complaints are either referred to a confidential counselling program or for investigation and resolution. Problems are typically resolved through apology and behaviour change, and communicating respectful workplace expectations. Staff or physicians who have been found to breach the expectations can receive a letter of warning, suspension, termination, demotion or have their privileges revoked.
On February 24, employees and physicians throughout VCH will be celebrating the power of a respectful workplace by teaming up and wearing their own VCH pink shirts!