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Releasing time to care in Richmond

11/02/2019

Edward Ye and Beverly Smith say the new supply room, which was the result of a RT2C initiative, has saved them valuable time--time they can now spend caring for residents.

​**The following is one of the stories from the Winter Richmond Residential Care Newsletter, which also features content from Minoru and Richmond Lions Manor-Bridgeport, with contributions from staff, leaders, and project managers.


While many of us are eager to hit our 10,000 steps a day, sometimes spending too much time walking between different floors can actually do more harm than good—especially when it decreases the amount of time we have to care for our residents.

This was the case at Richmond Lions Manor, where we identified that care aides were spending a lot of time walking from the first or third floors, to the second floor, to gather supplies. And while all the walking might be good exercise, staff found it was decreasing their productivity and the time they had to spend with residents.

To help make access to supplies easier and more convenient for care aides, rooms on the first and third floors were identified and converted into additional supply rooms. With help from staff, the current rooms were emptied, re-organized, and stocked with supplies they use on a frequent basis.

Since the creation of the new supply rooms, care staff have reported saving about 20 minutes per shift by having convenient access to the supplies they need to do their jobs. An extra 20 minutes that can now be provided directly to our residents.

Melanie Monteflor, a care aid at Richmond Lions Manor, says the creation of the new stock rooms have really made their days better. “With quick access to the supplies we need, our residents aren't left alone for as long when we need to get something," she says. “That time we save in getting our supplies, is extra time we now have time to spend with our residents and attend to their care needs."

Part two of this initiative was to create a sustainable process for ordering and stocking supplies in these newly created supply rooms. To do this, meetings with key stakeholders such as maintenance, nursing, care aides, reception, and administration, were held to discuss ideas for how to order and deliver supplies to the new rooms. A six-week supply audit was also conducted to determine weekly usage levels of each item, create a standard weekly order for items that were highly used, and create a simplified ordering process for items ordered less frequently.

Thanks to all the feedback, a two-phased approach was implemented by our RT2C team:

  • Phase one: Process implemented where the Maintenance team now stock pads directly into all three supply rooms and evening care aides stock all other supplies.

  • Phase two (rolling out now): – Roll out new process for ordering supplies for the new supply rooms.

“While it's great to have processes in place, it's really important to spend time looking at those processes and talk to the staff using them to ensure they're working for them," says Jo-Anne Kirk, manager of Residential Care and Services at Richmond Lions Manor. “We're looking forward to completing the second phase of this project—a new process that will make ordering supplies easier."

Stay tuned for updates on RT2C from Minoru in our next issue.

Other RT2C initiatives at RLMB

  • Training of five additional Ward Leads

  • Staff appreciation project to recognize the great work of our colleagues underway

  • Reorganization of nursing stations on 1st and 3rd floors

SOURCE: Releasing time to care in Richmond ( )
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