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VCH’s translation and interpretation framework rolls out in Richmond


Always striving for better results, Vancouver Coastal Health (VCH) has developed a patient-centred translation and interpretation framework, recently introduced in the Richmond Community of Care. The framework aims to provide equitable access and quality care to patients and clients who may encounter limited English proficiency, including supporting new immigrants.

The translation and interpretation framework was developed based on the findings from a community engagement for translation and interpretation conducted in 2020. This included a review of translation practices as well as an engagement with relevant communities and stakeholders to better understand the distribution of written materials and to highlight opportunities to make improvements in communicating health information.

Findings from the engagement were used immediately. Starting in Phase 2 of B.C.'s COVID-19 Immunization Plan, VCH began translating key information to 11 languages, developed collaborative relationships with community organizations providing services to newcomers and citizens who speak other languages to distribute this information and explored ways to provide translation and cultural navigation through volunteers at vaccination clinics.

“Our focus this year is to engage and encourage staff and medical staff to adopt the translation and interpretation framework across VCH which will help us better communicate health information with patients, clients and families," said Charlene Chiang, Vice President, Communications and Strategic Partnerships at Vancouver Coastal Health. “We're so grateful to our internal and external partners whose guidance and contributions have innovated the way we connect with the people we serve and deliver culturally safe, quality care."

Award-winning work

In April, VCH was recognized by the International Association of Business Communicators (IABC). VCH's Translation Engagement Informs Pandemic Communications entry won a 2022 IABC Gold Quill Award of Merit in the COVID-19 Response & Recovery Management and Communication category.

This award builds on IAP2's Core Value Award bestowed on VCH's Translation Interpretation Engagement in September 2021.

Stay informed about the VCH Translation and Interpretation Engagement by following the project on Engage VCH.

SOURCE: VCH’s translation and interpretation framework rolls out in Richmond ( )
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