Report Card

Our Health Care Report Card measures our performance against our strategic goals. It is designed to show where we are doing well and where we are working to make improvements.

The Report Card results are grouped by our strategic goals. Read the full Report Card or take a look at the tables below for a summary.

Read the full Report Card

The full Report Card includes more information about the measures: what we’re measuring, why it matters, how we measure it, how we're doing, what we're doing to maintain or improve performance and if applicable, how you can help.

Read the full report:

Our Health Care Report Card - January 23, 2012

Our Health Care Report Card - December 8, 2011

Our Health Care Report Card - September 30, 2011

Tell us what you think

Answer three short questions in the survey below to let us know your thoughts about the information in the Report Card:

Report Card Survey

Report Card summary

= Within target = Within 10% of target = Outside target by more than 10%

Goal: Provide the best quality of care
Measure: Access	How are we doing?
How many minutes does an average patient wait to been seen in Emergency?
Are patients waiting too long for non-emergency surgeries?
How well do we bridge mental health and addictions patients from hospital to community?
How long does it take to get a residential care bed?
Measure: Safety	How are we doing?
How many patients get Methicillin-Resistant Staphylococcus Aureus (MRSA) from a hospital stay?
How many patients get the bacterial infection Clostridium Difficile from a hospital stay?
Do hospital staff clean their hands often enough?
Measure: Client Centred	How are we doing?
Are patients happy with our emergency department services?
Measure: Effectiveness	How are we doing?
What is our mortality rate compared to other Canadian hospitals?

Goal: Promote better health for our communities
Measure: Efficiency	How are we doing?
How many “extra” days do patients spend in hospital?
How many hospital stays could be avoided by using outpatient clinics instead?
Measure: Effectiveness	How are we doing?
Are our children protected against vaccine preventable illness?
How ready are the children in our communities for school?
Measure: Equity	How are we doing?
Are there inequalities in life expectancy across Vancouver Coastal Health?

Goal: Optimize our workforce and prepare for the future
Measure: People	How are we doing?
Does our staff see Vancouver Coastal Health as safe?	Target not yet available**
What percentage of staff time is lost to illness or injury?
Measure: Learning and growth	How are we doing?
How successful are we at getting research funding?	Target not yet available**

Goal: Use our resources efficiently to sustain a viable health care system
Measure: Finance	How are we doing?
How are we managing our money?

**This data is measured annually and will become available once it's data gathering anniversary date is passed.