This is the essence of the #hellomynameis campaign. This campaign was started in the UK by Dr. Kate Granger, a physician battling terminal cancer. As a patient, Kate noticed what a huge difference she felt when health care staff introduced themselves to her before delivering her care. Kate went on to raise awareness about the importance of introductions in health care in the UK and #hellomynameis is now an international movement.
While July 23 marks International #hellomynameis Day, the goal at Vancouver Coastal Health (VCH) is to embed these conversations into everyday practice. Since 2019, VCH has joined countries across the globe in celebrating this day and spreading Kate’s message.
You can learn more about #hellomynameis here or watch a quick video by Kate herself here.
Improving the patient experience at VCH is key to our core values of caring for everyone, ensuring we are always learning and striving for better results. The #hellomynameis campaign allows us to come together as a team and partner with our patients, clients, residents and caregivers to optimize their experience and work towards exceptional care.
The COVID-19 pandemic has really changed the face of healthcare as we know it – for patients, families, caregivers and health care staff. The ever-changing environment, need for physical distancing and use of personal protective equipment (PPE) has changed health care facilities into a new reality for staff, as well as our patients, clients and residents. During this unprecedented time of concern and uncertainty, simple introductions and human connection have become more important than ever.
Watch the VCH 2020 Hellomynameis video about the importance of human connection during the COVID-19 pandemic.
The #hellomynameis campaign is about putting compassionate practice at the heart of health care by taking the time to connect with our patients, clients and residents with three easy steps:
Introduce ourselves to patients/ clients/residents/families/caregivers (first name only for privacy reasons)
Explain our role and what we are about to do
Stop to ask, "How can we help you?" to ensure their needs are heard.