The Community Care Facilities Licensing program protects and promotes the health, safety and well-being of vulnerable children and adults in licensed care facilities. We do this through education, collaboration and regulation.

Our licensing officers:

• Issue licenses to community care facilities
• Monitor and inspect facilities on a routine basis
• Respond to complaints
• Investigate allegations of unsafe, inappropriate or abusive care (i.e. physical, sexual, emotional, financial abuse)
• Investigate unlicensed facility complaints
• Work with other agencies as required (e.g. police, Ministry of Child and Family Development)
• Ensure that licensees follow-up with corrective action

All facilities must be in compliance with the Community Care and Assisted Living Act, the Residential Care Regulations and the Child Care Licensing Regulations.

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