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Home Support Services Redesign

Strengthening Home Support Services Across VCH

VCH is moving forward with some exciting plans to improve services for our home support clients.

After a thorough review of how we deliver home support services in our region, we will be transitioning to in-house delivery of home support services. This model supports our vision of enhancing services to clients living in the community by providing team-based, accessible and coordinated care across all our Communities of Care. It will also help us offer our clients improved quality of life, with more time at home and less time spent in acute and residential care. As changes unfold over the next 12 – 18 months, VCH is committed to ensuring continuity of care for clients and of employment for home support staff.

Currently, Coastal Health (North Shore, Sunshine Coast, Sea to Sky) has Home Support services delivered by VCH and we don’t expect these services to change.

More information about Home Support Redesign

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Information for Clients & Families

Enhancing home support services for clients in the community

Our vision is to enhance services to clients living in the community by providing team-based, accessible and coordinated care. This will improve client quality of life with more time at home and less time spent in acute and residential care. Planning for this new, integrated, model of care is underway and will involve consultation with our service partners, unions, staff and clients.

While we are planning the our new model of service delivery, clients should not experience any changes to services or supports. Once we transition to in house services, staff may transfer from their current service providers to VCH and we will work to minimize any impacts. When the new model is implemented, home support workers will be members of a health care team dedicated to supporting people at home and keeping them as safe and independent as possible, for as long as possible.

If you have any questions or concerns, please feel free to contact us at VCHhomesupport@vch.ca or 1-877-708-5224 (toll free).

Information for Home Support Workers

Ensuring employment continuity and a rewarding work experience

Over the next year, we will be working to bring contracted home support services in-house and will not be renewing contracts with private and non-profit home support agencies. This model supports our vision of enhancing services to clients living in the community by providing team-based, accessible and coordinated care. 

A qualified workforce is crucial to ensuring our clients continue to receive exceptional care and service. Our goal is to ensure that all active, regular and casual home support staff—both union and non-union—are aware of comparable employment opportunities at VCH and have these new opportunities available to them. We look forward to having you join our teams.

We are committed to continuity of employment for all home support workers and will do everything we can to make this a smooth transition for you. Stay tuned for more information on the planning process and timelines.

Resources

If you have any questions or concerns, please feel free to contact us at VCHhomesupport@vch.ca or (604) 730-7633 (HR number). 

SOURCE: Home Support Services Redesign ( )
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