After thoroughly reviewing how we deliver home support services in our region, Fraser Health and Vancouver Coastal Health are changing the way home support services are delivered. These changes aim to improve coordination and quality of services by having the health authorities deliver all of their home support services directly instead of using contracted service agencies.
In doing so, we believe we can better support people across the Fraser Health and Vancouver Coastal Health regions who live at home and need help with activities of daily living such as personal hygiene, medication supervision, light meal support, getting in and out of bed, and respite care.
These changes support the Ministry of Health’s priority to create a more integrated and robust system of primary and community care for the benefit of all British Columbians.
A shift to an in---house model will allows for the opportunity to create integrated teams where staff can work collaboratively to meet the clients’ needs in an accessible and coordinated manner across all our regions. It also provides the reliability, quality, and continuity of care that many clients and families in our regions depend on, building a strong foundation so we can continue to support their needs today, tomorrow, and in the future.
All active home support workers who are currently employed with one of VCH’s contracted providers (Bayshore, ParaMed, St. Elizabeth and the Greater Vancouver Community Services Society) will be offered employment with VCH and the ability to maintain their current status, including seniority, benefits and pension.
Our goal is to ensure that regular and casual home support staff with these agencies are aware of comparable employment opportunities at VCH. All home support staff currently working for one of these agencies, will have these new opportunities available to them.
Both health authorities will be working with their contracted providers and unions on a plan to transition all home support services to the health authority over the next 12 months. During this time, the priority will remain on ensuring a seamless transition for home support clients— continuing to provide a high level of care and continuity, as well as maintaining client satisfaction.
To accomplish this, clients are being informed of this change as well, and the health authorities are finalizing comprehensive plans on how to safely and effectively transition clients from the contracted providers to in---house supports.
We anticipate welcoming more than 1,500 home support workers into our organization over the next 12 months.
This change is about enhancing services and improving coordination. Going forward, our clients and their family members can still expect high---quality home support services.
As we shift to bring these services in---house we will work with our staff and partners to introduce new innovations and technologies to further enhance our home support model.
VCH will continue to work with contract service agencies, as required to ensure continuity of services to clients through this transition and ongoing, during surge.