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Residential Care

Residential Care is for adults with complex health care needs requiring 24-hour professional care. 

To be eligible you must:

  • Be 19 years of age or older.

  • Have lived in British Columbia for three months.

  • Be a Canadian citizen or have permanent resident status (You must be a landed immigrant or are on a Minister's permit approved by the Ministry of Health Services)

  • Be unable to function independently because of chronic, health-related problems or have been diagnosed by a doctor with an end-stage illness.

Services provided in residential care

  • 24-hour professional nursing and personal care

  • Accommodation in a safe and secure environment

  • Nutritious meals

  • Medication management

  • Laundry

  • Recreational activity programs

  • Support and relief for families and loved ones who are providing care

Learn more:  Planning for your care needs: Help in selecting a residential care facility - BC Ministry of Health

You can access this service by contacting your local Home Health and Community Care Office where a Case Manager will determine your needs and eligibility. Priority is always given to those with the highest need and at the greatest risk.

What is the cost for Residential Care?

Publicly-subsidized Residential Care costs a monthly fee based on 80% of your after-tax income, with set minimum and maximum rates.

As residential care is considered your home, you may be required to pay additional fees for services or items you would pay for living on your own. For example, there may be additional fees for things like equipment or aids, optional activities, and hairdressing services. You will be told about all fees before you move in.

How long does it take to access a facility?

The search for a residential care bed that best meets your needs starts as soon as the Case Manager completes your assessment. We aim to locate a bed in your preferred care facility.

It is important to let the Case Manager know if you experience changes in your health while waiting for a bed. Your case manager is best able to help you plan what to do next if you find staying at home more challenging.

View the Vancouver Coastal Health Residential Care Facilities Matrix

How should I prepare to move into a facility?

BC's residential access policy ensures people with the greatest assessed need have priority for the first appropriate bed in a residential care facility. When you are offered a bed in your preferred care facility, you will be expected to move with very short notice – often within 48 hours. Vancouver Coastal Health has the following suggestions to help you transition more smoothly to your new home:

  • Contact the residential care facilities in your area and request a copy of their Resident Handbook.  It offers helpful tips and suggestions about what to bring with you

  • Have friends and family ready to assist you with your move

  • Pack a bag with some essentials so you can relocate quickly

  • View  Preparing to Move on page 9 in the Introduction to Residential Care Handbook for more information 

What if I want to change facilities?

If you do not get into your preferred facility initially, you will be offered an interim care facility. If you accept the interim care facility, you will maintain your spot on the waitlist for your preferred care facility. When a new bed becomes available in your preferred location, you will have the choice of accepting or declining it.

How do I apply for residential care after a hospital stay?

If you are assessed as needing residential care following a stay in the hospital and the first appropriate bed is not available, your case manager will assist you to return home with appropriate care and services in place while waiting for a suitable publicly subsidized residential care bed. If you prefer, you may also move into a private pay residential setting while awaiting for a suitable publicly subsidized residential care bed.

How do I apply for private pay residential care?

Private pay residential care services are paid for by the resident and not funded by Vancouver Coastal Health or the province. An assessment by Vancouver Coastal Health staff is not needed for admission to a private pay residence. Depending on individual circumstances, private pay residential care may be the right option for either temporary or permanent care.

There are many private pay residences to choose from, each offering a variety of services and features. Some residences have both publicly subsidized and private pay rooms. You can contact the BC Care Providers Association or visit The Care Guide website to find additional listings and information.

It is important to know that choosing to pay privately on a temporary basis does not guarantee you will be transferred to a subsidized bed in the same building.

Approximate care costs, overall affordability and the type of care required should be carefully considered when choosing a private pay residence. It is best to contact these residences directly for detailed information about availability, costs and services.

When choosing Residential Care facility, think about what is important to you in selecting your new home. A good place to start is our Residential Care Facilities at a Glance Matrix. You can also read through the  Introduction to Residential Care Handbook

View virtual tours of the residential care sites by clicking on the facility listing at the bottom of this page. Once you have made a shortlist of facilities you would like to learn more about, contact the facility directly for a tour. 

  • Do not drop by and expect a staff member to stop what they are doing to provide a tour. It is better to check with the facility first and arrange a convenient time to visit so that staff are available to show you around and provide an overview of the services that are available. You may also want to take a family member or trusted friend with you when you visit.

  • When you visit, ask for a copy of the admissions contract/agreement that describes the care and accommodation that is available. The agreement should also describe the costs of available services as well as any extra charges that may apply for special additional services (e.g., hairdressing, dental check up, podiatry).

  • Many facilities have information brochures available with an overview of their services and approach to care. 

We conduct regular inspections of residential care facilities. Learn more and search our reports on the Residential care inspection reports page.

Resources

Home and Community Care Policy Manual - BC Government

 

In a nutshell:

  • Contact your local Home Health and Community Care Office  at the central intake number

  • A Case Manager will determine your needs and eligibility

  • We aim to locate a care facility in your home or neighbouring community.

  • We will notify you when interim or preferred care facility becomes available.

  • When offered a bed in your preferred care facility, you will be expected to move with very short notice – often within 48 hours of a bed becoming available 

Residential Care Facilities map

We have a number of residential care homes in our region. All of the residential care facilities in Vancouver Coastal Health share the following characteristics:

  • Provide 24 hour nursing care

  • The primary language spoken is English, but our staff members make every effort to honour and support each elder's unique cultural, ethnic and language backgrounds

A list of the facilities and number of publicly funded beds at each can be found in our Residential Care Facilities at a Glance Matrix. The listings below, from our Locations & services directory, include details and photos of each facility.

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SOURCE: Residential Care ( )
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