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Hospital security & safety

Staff wear name tag ID

There will be many people involved in your care. Everyone who works for Vancouver Coastal Health wears a name tag and will be able to answer your questions about what they do.

Leaving your hospital unit

If you need to leave your unit or floor for any reason, please let your nurse know where you are going, and approximately how long you will be gone.

Medication safety

Medications you receive in hospital may look different from what you take at home. If you have any questions about your medications, ask your health care provider or ask to speak with a pharmacist. Bring a complete list of your current medications, including non-prescription drugs and herbal products, when you check into the hospital.

Fire drills in hospital 

VCH sites regularly hold fire drills. If a fire alarm goes off during your stay, remain in your room. Staff are trained to provide instructions to patients in the event of a fire drill or emergency.

All hospitals are smoke-free and fragrance-free

All VCH sites are smoke-free inside and outside. Patients who smoke are welcome to ask for information about smoking cessation programs and products available to them while in hospital.

Do not wear perfume, cologne or aftershave while you are a patient in a VCH facility. If you can, remind visitors before they come to see you to refrain from wearing these products or bringing flowers with strong scents. Some people are highly allergic to fragrance ingredients, and can suffer severe reactions.

Choose a family member or friend as your contact

Consider choosing a family member or close friend to be your contact while you are in the hospital. Although nurses can tell callers your general condition, they are not able to give details about your health over the phone in order to protect your privacy. Let your designated contact know the hospital’s main switchboard telephone number. Depending on your unit or room, you may be able to take telephone calls.

For hospital contact information, search for the hospital name in our Locations & services directory.

SOURCE: Hospital security & safety ( )
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