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Patient services

As a patient, you can access different services to help you during your stay in the hospital.

CIBC Centre for Patients and Families

The CIBC Centre for Patients and Families is a resource centre at Vancouver General Hospital to help you and your family make informed choices about your health, before, during, and after your hospital stay. We can provide you with information on diseases, conditions, symptoms, medical tests and more. We can also help you navigate the health-care system and access community resources. Learn more on the CIBC Centre for Patients and Families website.

Sign language interpreters

Sign Language (ASL) interpreters are available for deaf, deaf-blind, and hard of hearing patients. If you or a family member needs this service you can contact Medical Interpreting Services (MIS) with one of the following methods - service is available for BC residents only.

  • Call: (604) 736-7012 for non-emergency services or (604) 736-7039 for emergency services
    Note: lead time could be anywhere between 1-3 hours depending on where the interpreter is coming from

  • Send a text message: (778) 995-7391 for non-emergency or (778) 990-7391 for emergencies

  • FaceTime: MedicalIS@icloud.com

  • Fax: (604) 736-7786

  • GLIDE app: MSH AVXH

Spoken language interpreters

Spoken language interpreters are available to help with communication between staff and patients who have limited English. These interpreters may be requested by VCH staff only. If you or your family needs the help of an interpreter, please speak to a staff member. For more information, visit Spoken Language Interpreting Services on the PHSA website

Health information in 130 languages

You can call 8-1-1 and request free health information in 130 different languages. Learn more about the free 8-1-1 health and advice phone line available in British Columbia. After dialing 8-1-1, you will be connected with an English speaking health service navigator. To get service in another language, simply state the language you are looking for (example say “Punjabi”), and an interpreter will join the call.

Spiritual care & multifaith services

Spiritual Care Practitioners help us address the profound thoughts and feelings that can so poignantly arise at times of major illness or trauma. Learn more on the spiritual care & multifaith services page

Aboriginal health

Access Indigenous reources and programs to help access & navigate our health services. Learn more on the Aboriginal health page

Ethics services

Our role is to support you to identify, analyze, and resolve ethical issues. Learn more on the ethics services page

Have feedback?

If you have a question, compliment or problem, speak to your health care team or to the patient services manager for your unit. If you need more assistance, contact the Patient Care Quality Office.

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