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Patient services

As a patient, you can access different services to help you during your stay in the hospital.

CIBC Centre for Patients and Families

The CIBC Centre for Patients and Families is a resource centre at Vancouver General Hospital to help you and your family make informed choices about your health, before, during, and after your hospital stay.

The staff at the centre can provide you with information on diseases, conditions, symptoms, medical tests and more. They can also help you navigate the health care system and access community resources.

The CIBC Centre for Patients and Families also offers:

  • Computer access for email and health research
  • Pamphlets and brochures
  • Photocopy machine and fax machine
For more information, visit the CIBC Centre for Patients and Families website.

Sign language interpreters

Sign Language (ASL) interpreters are available for deaf, deaf-blind, and hard of hearing patients. If you or a family member needs this service you can contact Medical Interpreting Services (MIS) with one of the following methods - service is available for BC residents only.

  • Call: (604) 736-7012 for non-emergency services or (604) 736-7039 for emergency services
    Note: lead time could be anywhere between 1-3 hours depending on where the interpreter is coming from

  • Send a text message: (778) 995-7391 for non-emergency or (778) 990-7391 for emergencies

  • FaceTime: MedicalIS@icloud.com

  • Fax: (604) 736-7786

  • GLIDE app: MSH AVXH

Spoken language interpreters

Spoken language interpreters are available to help with communication between staff and patients who have limited English. These interpreters may be requested by VCH staff only. If you or your family needs the help of an interpreter, please speak to a staff member. For more information, visit Spoken Language Interpreting Services on the PHSA website

8-1-1 in 130 languages

When you dial 8-1-1, you can request health information services in languages other than English. Translation services are available in over 130 languages. Learn more about the free 8-1-1 health and advice phone line available in British Columbia. 

After dialing 8-1-1, you will be connected with an English speaking health service navigator. To get service in another language, simply state the language you are looking for (example say “Punjabi”), and an interpreter will join the call.

Spiritual care and multi-faith services

Concern for the whole person – physical, emotional and spiritual – is basic to patient care. Spiritual care is available to hospital patients, residential care home residents, families, and staff irrespective of religious or spiritual affiliation. It is provided by professional spiritual care practitioners who have a Master’s degree that includes extensive academic and clinical education that equips them to work in a multi-faith environment.

Spiritual care practitioners visit the majority of hospital units on a regular basis and are available by referral to all units. Learn more about Cultural & spiritual services we provide.

Aboriginal patient navigators

The Aboriginal Patient Navigator program helps Aboriginal people access health services at Vancouver Coastal Health.

Give feedback: Compliments or complaints about care

If you have a question, compliment or problem, speak to your health care team or to the patient services manager for your unit. If you need more assistance, contact the Patient Care Quality Office.

SOURCE: Patient services ( )
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