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Patient services

Access health information

The CIBC Centre for Patients and Families is a resource centre at Vancouver General Hospital to help you and your family make informed choices about your health, before, during, and after your hospital stay. We can provide you with information on diseases, conditions, symptoms, medical tests and more. We can also help you navigate the health-care system and access community resources. Learn more on the CIBC Centre for Patients and Families website.

 

Call 8-1-1 (7-1-1 for the deaf and hard of hearing) for trusted health advice from HealthLink BC. This free, 24-hour non-emergency telephone service is staffed by trained registered nurses, pharmacists and dieticians who can help answer your health-related questions with translation services in over 130 lanugages.

 

Navigating through the maze of facilities and health-care providers can be overwhelming, especially if you are facing health challenges. Patient Care Quality Office (PCQO) can help with system way finding and VCH facilities.

 

Sign language interpreters

Sign Language (ASL) interpreters are available for Deaf, Deaf-Blind and Hard of Hearing patients. If you or a family member needs this service you can contact:

Medical Interpreting Services (MIS)

Lead time could be anywhere between 1-3 hours depending on where the interpreter is coming from.

  • Emergency services: Call 604-736-7039 or send text message to 778-990-7391

  • Non-emergency: Call 604-736-7012 or send text message to 778-995-7391

  • FaceTime: MedicalIS@icloud.com

  • Fax: 604-736-7786

  • GLIDE app: MSH AVXH

Learn more

Watch this video to learn about medical sign language interpreting in B.C. and how Provincial Language Service (PLS) works with the Deaf, Deaf-Blind and Hard of Hearing community. 

Spoken language interpreters

Spoken language interpreters are available to help with communication between staff and patients who have limited English. These interpreters may be requested by VCH staff only. If you or your family needs the help of an interpreter, please speak to a staff member. For more information, visit PHSA Spoken Language Interpreting Services.

Other services

Have feedback?

If you have a question, compliment or problem, speak to your health care team or to the patient services manager for your unit. If you need more assistance, contact the Patient Care Quality Office (PCQO).

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