We recognize that navigating through the maze of facilities and health care providers can sometimes be overwhelming, especially if you are facing health challenges.
Quality care is best achieved when you become partners in care with us, your health care providers.
What’s the first step in submitting a compliment or complaint?
Speak to the person who provided the service or to the manager of the area. It is best to share a compliment, or address and resolve complaints, at the time and place they occur.
What if my complaint is not resolved?
For complaints about the services you received
Contact the Patient Care Quality Office that handles complaints about all services offered by Vancouver Coastal Health.
For complaints about a staff member Use the Whistleblower Hotline to confidentially report a known or suspected case of wrongdoing by staff.
For assisted living servicesThe Office of the Assisted Living Registrar investigates complaints, administers the Health and Safety Standards and responds to questions from the public, service providers and other stakeholders.
To contact the office, please call 1.866.714.3378.
Assisted Living Registry
Ministry of Health
PO Box 9638 Stn Prov Govt
Victoria, B.C. V8W 9P1
Phone (Victoria): 250.952.1369 or toll-free: 1.866.714.3378
More information about how to make a complaint can be found on the Office of the Assisted Living Registrar website.