If you receive an invoice/statement from us, you may pay using any of the options listed below.

How can I pay?

We accept payment from the following methods:

  • Online - Go to the VCH pay page and follow the instructions. You will need your account number (or hospital account number) from your invoice/statement when paying.
  • Cheque - Personal or certified cheques made payable to Vancouver Coastal Health can be mailed to 1795 Willingdon Ave., Burnaby, BC V5C 6E3. Please note that no walk-in service is provided at this location.
  • Cash and debit - Payment can be made in-person at the Cashier office in the patient's hospital of service.
  • Credit card  - Please refer to your invoice/statement for the telephone number to call if you wish to pay by credit card over the telephone. We accept Visa, MasterCard and American Express.

Questions about your bill?

For any questions, or to request a refund, please call the Accounts Receivable main-line: 604.297.8512 (option 2) between 8:00am and 4:00pm (PST), Monday to Friday.

Want more information?

Receipts are available as part of the payment process. If you require a further receipt please email