Submit Feedback About Your Care

We recognize that navigating through the maze of facilities and health care providers can sometimes be overwhelming, especially if you are facing health challenges.

Quality care is best achieved when you become partners in care with us, your health care providers.

Learn more about how we can become partners in care.

What’s the first step in submitting a compliment or complaint?

Speak to the person who provided the service or to the manager of the area. It is best to share a compliment, or address and resolve complaints, at the time and place they occur.

What if my complaint is not resolved?

For all services

Contact the Patient Care Quality Office that handles complaints about all services offered by Vancouver Coastal Health.

For assisted living servicesThe Office of the Assisted Living Registrar investigates complaints, administers the Health and Safety Standards and responds to questions from the public, service providers and other stakeholders.

To contact the office, please call: 604.714.3378 or 1.866.714.3378.

The Office of the Assisted Living Registrar will be relocating from Vancouver to Victoria in early 2012.   More information about how to make a complaint can be found on the Office of the Assisted Living Registrar website.