Processes, guidelines and resources to support members of the media.
In this section
The Vancouver Coastal Health (VCH) Public Affairs team is available 24/7 to help media representatives identify information, navigate VCH facilities, programs, and operations, as well as coordinate interviews with VCH subject matter experts.
Note: if you are a VCH employee who has been contacted directly by media, please refer the enquiry to VCH Public Affairs using the contact details below, as appropriate.
During business hours, Monday to Friday, 9 a.m. – 5 p.m.
Evenings, weekends and holidays call:
To ensure inquiries are facilitated as efficiently and effectively as possible, media are asked to keep the following guidelines in mind:
All media inquiries – including requests for information, statements, interviews, and filming – are directed to and coordinated by VCH Public Affairs.
Visiting VCH facilities
Media representatives visiting a VCH facility must receive approval from and be escorted by a member of VCH Public Affairs (or designate) before entering the facility.
Media must secure appropriate written consent from relevant VCH patients, clients, residents and employees before filming or conducting interviews.
All filming requests (commercial and non-commercial) must include a written synopsis of the project and be submitted to VCH Public Affairs for review.
VCH believes that consistently monitoring and publicly reporting on how our health system is performing helps provide the best care to meet community needs.
The organization's senior executives are responsible for putting the board's policies and directions into action through the management and staff of VCH.