Emergency

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B.C. and Northwest Territories Wildfires: Information for patients and families

We have set up a Family Support Line at 1-844-824-2219 (toll-free) or 604-875-4953 for evacuees from B.C. and Northwest Territories who have arrived in the Lower Mainland to receive health care. Please leave a voice message with your name, phone number or email address along with the name of your family member and your call will be returned as soon as possible.

The Province of B.C. and the Northwest Territories have each declared a State of Emergency due to wildfires.

Vancouver Coastal Health, Provincial Health Services Authority, Providence Health Care and Fraser Health (Lower Mainland health authorities) are working with Health Emergency Management BC to receive some long-term care patients from B.C.’s Interior and patients from the Northwest Territories, who were evacuated from Stanton Territorial Hospital.

We recognize that having a loved one receive care so far from home can be a very distressing situation, and we want to assure you that we are committed to ensuring that their stay with us is as comfortable as possible.
We are working closely with Interior Health and Northwest Territories Health and Social Services to prioritize a safe and seamless transition into our care.

Indigenous Crisis Line resources:

  • Call the KUU-US Crisis Response Services Line at 1-800-588-8717 for culturally sensitive help, available 24/7.
  • Métis Crisis Line: 1-833-MétisBC (1-833-638-4722), available 24/7.
  • Inuit Hope for Wellness Help Line: 1-855-242-3310, available 24/7. Speak with experienced and culturally competent counsellors through telephone and online chat.

 

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