Indigenous Patient Care Quality Liaisons
Indigenous Patient Care Quality (IPCQ) Liaisons collaborate with key stakeholders internal to the organization and the larger Vancouver Coastal Health (VCH) Patient Care Quality Office (PCQO) team to facilitate a respectful, comprehensive, and appropriate resolution of patient and family care concerns.
IPCQ Liaisons provide leadership and consultation by incorporating an Indigenous perspective and bringing a lens of Indigenous cultural safety, diversity, equity and inclusion to the identification, management, resolution and education of patient, client and resident care issues.
The IPCQLs connect with patients and families to understand and advocate for their concerns and complaints. They create a bridge between the healthcare system and the patient and family experience by finding opportunities for improvement, recognizing trends, connecting areas of expertise and people in the care experience. They create meaningful change using a restorative approach in the healthcare system and delivery of care.
Contact Indigenous Patient Care Quality Liaisons (for all of Vancouver Coastal Health) at 1 (877) 993-9199 or firstname.lastname@example.org.