Older Adult Mental Health and Substance Use Central Intake Line

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woman encouraging her female friend who is talking about mental health

Need help immediately?

If there is an urgent safety concern, please call 9-1-1 or go to emergency at your nearest hospital.

Suicide hotline: 1-800-784-2433

Call BC Crisis Line: 604-310-6789

Kids Help Phone: 1-800-668-6868

KUU-US Crisis Support Line (BC Wide Indigenous Toll Free Crisis and Support Line): 1-800-588-8717

This service provides a central access point for adults to access mental health services.

If you feel you might be in danger of hurting yourself or someone else, call 9-1-1 or go to a hospital emergency department immediately.

What to expect

Following a referral from a general practitioner, individuals can access one of our central intake team members for an initial assessment and referral to one of our treatment teams. Visits to the central intake occur throughout one to three sessions and may include a referral to a psychiatrist.


    • HealthLink BC

      24-hour free phone line for confidential health information and advice.

    • HealthLink BC for deaf or hearing-impaired

      24-hour free phone line for confidential health information and advice.

    • Kids Help Phone

      A 24/7 e-mental health service offering free, confidential support to young people.

    • Youth in BC Distress Line

      YouthInBC.com is a program of the Crisis Centre of BC. It connects youth with support, information and resources.

Crisis intervention and suicide prevention

Professionally trained volunteers can provide free, confidential, non-judgmental, emotional support if you are experiencing feelings of distress or despair.

Find more information on crisis response

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  • Lions Gate Hospital (LGH)

    231 East 15th Street North Vancouver