Health care payments
In some circumstances, you may incur costs for items and services that are not covered by the Medical Services Plan (MSP) or other insurance providers.
Ways to pay
Be sure to have your account number (or hospital account number) from your invoice or statement ready when you pay.
Visit the online payment portal to pay your bill with a credit card (Visa, Mastercard, American Express).
The following hospital bill types are available for online payment:
- Non-residents of Canada hospital fees, lab tests, x-rays, medication and other hospital services
- Supplies (e.g., crutches, air boots)
- Self-pay hospital fees (residents of Canada with no MSP coverage)
- Preferred accommodation (private and semi-private rooms)
- Enhanced hip or knee surgery
- Lab tests not covered by MSP
- Cosmetic surgery
If you have questions, please contact Patient Billing at (604) 297-8512 or firstname.lastname@example.org.
If you have technical issues with the payment portal, please wait and try again later. If you continue to experience issues, email email@example.com.
Pay over the phone
Call to pay your bill with a credit card over the phone. We accept Visa, Mastercard and American Express.
Pay in person
If you received care at a location listed below, you can pay your account in person at the cashier office by credit card (Visa, Mastercard, American Express), debit, cash, cheque, WeChat Pay, Ali Pay or Union Pay. Staff at the information desk can help you find the cashier office.
Have questions or want to request a refund?
Please call 604-297-8512 or email firstname.lastname@example.org. Accounts Receivable is available Monday to Friday from 8 a.m. - 4 p.m. PST. Receipts are available as part of the payment process. Please get in touch with us if you require an additional receipt.
More information on support
Financial services & support
Every patient is cared for with kindness, compassion and respect. If you need assistance, we can help with cost-effective medications, transportation and accommodations.