Skip to main content

Community Staff Cell Phone Project

VCH has provided smartphones to community clinicians across Coastal, Richmond and Vancouver. Clinicians are using their phones to perform their roles with safety, productivity and efficiency. This site provides VCH Community staff with information, updates and tips on using a smartphone with confidence!

What you need to know

Community Smartphone Quick Reference Guide

Project updates & memos

Smartphone Update Memo - May 1, 2018

Phone launch memo

Smartphone survey memo - update

Context setting memo - cell phone deployment

VCH Approved Apps and your Apple ID

AppleID for app downloads

Before downloading any apps, staff members using a VCH-issued smartphone may create an Apple ID account using their personal email address or a VCH issued email address. No payment method (e.g. credit card) should be associated with an Apple ID that uses a VCH issued email address.

Keep a secure record

Each phone user must communicate their Apple ID and password to their Admin support person, who should keep a secured record of at least the: User name, Phone #, Passcode, Apple ID and Apple ID password for each phone under their control. This ensures the phones can be managed if/when they are re-assigned, if they are lost, or if they are shared.

Approved apps for VCH smartphones

The following is a list of apps approved for use on VCH issued smartphones. Other apps are under review by the VCH/IMITS Working Group and will be added to the list when approved. Staff may download these apps to their smartphone.

For more information about apps and Apple IDs, email

Related references

Get ready to use your smart phone by familiarizing yourself with existing policies and resources:

Need help or have questions?

Phone project support


General IT support

  • For issues related to accessing your VCH email*, calendar, or contacts, and/or to fix a broken device, please contact the Service Desk at (604) 875-4334 or

    * Support for personal email on corporate devices is not provided.
  • For support for other features of mobile devices, please dial *611 from your mobile phone. 

Smartphone tips

We don't hunt and peck - we dictate!

Holly Hergesheimer (OT – Vancouver Community) sent along this great tip for
dictating case file notes using a smartphone.

View the video to see how it’s done.

iPhone technical resources

SOURCE: Community Staff Cell Phone Project ( )
Page printed:

Copyright © Vancouver Coastal Health. All Rights Reserved.