Virtual Health
Virtual health makes it easy to meet with your care team from the comfort of your home. Learn how to get ready for your next virtual appointment and find simple tips to solve common technical issues.
Technical support
Having problems connecting to your virtual health care appointment? Call 1 (844) 442-4433 toll-free for assistance. The help desk is available five days a week, Monday to Friday from 7 a.m. to 5 p.m.
Setting up video conferencing
Have you received an invitation from your health-care provider regarding a virtual visit via Zoom? Here's how to get your appointment started:
- If your visit has been identified by your clinician as appropriate for a virtual visit, you'll receive an email from your health-care provider with next steps.
- Join Zoom from web browser or download the Zoom app to your mobile device. Join a Zoom test meeting to make sure it's working.
- Prior to your virtual appointment, review the virtual patient notice.
- Once your appointment has been confirmed, you'll receive a second email from your health-care provider with a link to join the Zoom meeting.
Canada Health Infoway
Canada Health Infoway works with governments, health care organizations, clinicians and patients to make health care more digital in order to facilitate faster, more seamless and secure information sharing. They are an independent, not-for-profit organization funded by the federal government. Included below are some informative resources from Canada Health Infoway.
Virtual health information for physicians
Connect with patients wherever they are. This page guides physicians through using tablets for virtual care, from requesting a device to setting up secure Zoom access. Find practical tips and support to help you deliver quality care through virtual connections.
