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<div class="ExternalClassD3B83A579A164FA6AD55E6A94DA88DFF"><p>​Patient Care Quality Office (PCQO) staff assist in the resolution of complaints, not as an advocate for either patient or the organization, but as a facilitator of resolution. The Patient Care Quality Office can also assist in system way finding. The group maintains consistency in complaint management processes, data collection, and reporting of complaints and compliments.</p></div>7000 Westminster Highwaypcqo@vch.ca(604) 244-55681 (877) 993-9199V6X 1A2BC49.1701304,-123.14757900000001Richmond Hospital

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