Patient care

We recognize that navigating through the maze of facilities and health care providers can sometimes be overwhelming, especially if you are facing health challenges. Quality care is best achieved when you become partners in care with us, your health care providers. Learn more about the Patient Care Quality Office.

1. Speak to the person who provided the service or to the manager of the area. It is best to share a compliment, or address and resolve complaints, at the time and place they occur. If you are not able to have your concern resolved at the point of service, you may contact our Patient Care Quality Office. Complaints can be made by phone, in person, or in writing by letter, fax or email.
   

2. Email pcqo@vch.ca if your complaint is specific to the services you received. Please be sure to include the following information when you contact our Patient Care Quality Office:

   • A clear description of your compliment or complaint
   • The site / location and the program or service where it happened
   • The names of any staff you have spoken with about your complaint, or the names of the staff for the compliment
   • What outcome or resolution you seek
     

3. Use the whistleblower hotline to confidentially report a known or suspected case of wrongdoing by staff.