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Compliments & complaints

There are several ways to share a compliment or complaint about the health services you or a loved one received.

General questions or feedback 

Complete the feedback form.

Licensed facilities

Complete the health protection feedback form if you have feedback on environment health or inspections, such as air quality, restaurant & food safety, garbage/sanitation, child care, residential care, noise, pest management, drinking water, pools & beaches or tobacco control,

Assisted living services

Contact the Office of the Assisted Living Registrar at 1 (866) 714-3378 or email Hlth.assistedlivingregistry@gov.bc.ca.

Feedback about your care or a staff member

  1. Speak to the person who provided the service or to the manager of the area. It is best to share a compliment, or address and resolve complaints, at the time and place they occur.

  2. Contact the Patient Care Quality Office if your complaint is specific to the services you received.

  3. Use the whistleblower hotline to confidentially report a known or suspected case of wrongdoing by staff.

SOURCE: Compliments & complaints ( )
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