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Compliments & complaints

We have a few different places to submit your feedback, please choose the correct channel. For more emails and contacts, visit our Contact us page

Complete the health protection feedback form if you have feedback on:

  • Air quality 

  • Drinking water 

  • Garbage / Sanitation 

  • Licensing / Child care

  • Licensing / Long-term care / Residential care 

  • Noise 

  • Pest management 

  • Pools & beaches 

  • Restaurants & food safety 

  • Tobacco control

VCH invites you to share your patient care feedback through the Patient Care Quality Office (PCQO). It is an accessible and transparent point of contact to share compliments and complaints regarding quality of care. 

  • Compliments: Did you have a great experience? Did someone make a difference in your care? It is our pleasure to pass on positive comments to ensure staff and teams are recognized for their exceptional care.

  • Complaints: We take concerns about the quality of your care seriously. If your care expectations have not been met, we are here to accept your feedback, create an opportunity to resolve those concerns, and identify areas for quality improvement.

  • Requests for assistance or information: Navigating through the maze of facilities and health-care providers can be overwhelming, especially if you are facing health challenges. We can help with system way finding and VCH facilities.

VCH invites you to share your feedback through the Assisted Living Registry who are appointed to protect and promote the health and safety of residents in assisted living. Contact the Assisted Living Registry


Let us know about broken links, missing content, or your experience with using the website by filling out our website feedback form.


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