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Compliments & complaints

We have a few different places to submit your feedback, please choose the correct channel. For more emails and contacts, visit our Contact us page


If you have health concerns, call HealthLink BC at 8-1-1. For non medical information about COVID-19 Call 1-888-COVID19 (1-888-268-4319) or text  604-630-0300 from 7:30 am to 8 pm. 

Licensed facilities and environmental health

Complete the health protection feedback form if you have feedback on:

  • Air quality 
  • Drinking water 
  • Garbage / Sanitation 
  • Licensing / Child care
  • Licensing / Long-term care / Residential care 
  • Noise 
  • Pest management 
  • Pools & beaches 
  • Restaurants & food safety 
  • Tobacco control

Patient care

Concerned about quality of care? Let us know. We can help you make a formal complaint and work with you to resolve it. Learn more about the Patient Care Quality Office.

Assisted living services

Contact the Assisted Living Registry at 1 (866) 714-3378 or email

Have an issue with the website? 

Let us know about broken links, missing content, or your experience with using the website by filling out our website feedback form.

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