We recognize that navigating through the maze of facilities and health care providers can sometimes be overwhelming, especially if you are facing health challenges. Quality care is best achieved when you become partners in care with us, your health care providers.

The first step in submitting a compliment or complaint

Speak to the person who provided the service or to the manager of the area. It is best to share a compliment, or address and resolve complaints, at the time and place they occur.

What if my complaint is not resolved?

Contact the Patient Care Quality Office that handles complaints about all services offered by Vancouver Coastal Health.

For assisted living services

The Office of the Assisted Living Registrar investigates complaints, administers the Health and Safety Standards and responds to questions from the public, service providers and other stakeholders.

Phone: 1 (866) 714-3378
Email: Hlth.assistedlivingregistry@gov.bc.ca 

More information about how to make a complaint can be found on the Office of the Assisted Living Registrar website.

We are committed to delivering high quality health care in a professional and ethical manner. We want your feedback about how our staff are doing so we can continue to improve our services.