A care quality complaint is about health-care services that we provide. You can complain about: 

• Your own care
  

• Your loved one's care
  

• Care that you or your loved one expected, but didn't get
  

If you have questions or concerns, you can reach out to the following: 

Staff member or manager

If you have questions or concerns about your care, please talk about it with the person who cared for you or that person's manager. It is best to talk about your concerns at the time and place they happen. 

Patient Care Quality Office

If you are uncomfortable talking to a manager or you are unhappy about how your concerns were handled, you can talk to the Patient Care Quality Office (PCQO). We are here to help resolve care quality complaints. We welcome your questions and concerns about care. 

Whistleblower hotline

Confidentially report a known or suspected case of wrongdoing by staff. Learn more on the whistleblower hotline page.

Complaining won't compromise your access or services. We will deal with your complaint promptly and fairly. Here is what you can expect PCQO to do:

If you don’t feel your concerns were resolved from the response of the VCH Patient Care Quality Office, contact the Patient Care Quality Review Board for an independent assessment of the matter. The Patient Care Quality Review Board is a separate organization from Vancouver Coastal Health that reports to the Minister of Health Services. They can review your complaint and our response, and recommend ways to make health-care better. To learn more, visit the Patient Care Quality Review Board website.