We may charge you fees to cover the cost of processing your FOI request. We will not charge fees to access your own information through FOI or for the first three hours spent searching for and retrieving records. If fees do apply, we will send you an estimate before processing your request. We may also require you to send us a deposit. To reduce fees, please narrow your request as much as possible. For example, you can specify a date range or describe which staff member or department is likely to have the information you need. 

FIPPA requires us to respond to your FOI request within 30 working days. If we need to consult with others or if we have a large volume of records to review, we may extend that time as permitted in FIPPA.

FIPPA allows us (and may require us) to withhold information in certain circumstances. If we deny you access to any information, you have the right to ask for a review by the BC Office of the Information & Privacy Commissioner.  

Our Transparency and Freedom of Information Policy guides us in maintaining an open, transparent and accountable culture while protecting the privacy of patients, clients and staff. This policy applies to all staff and information except for personal health information about our patients and clients.

All of your records are kept strictly confidential. Protecting your privacy is our priority. Visit the privacy page to learn more.