We have been working closely with Vancouver Coastal Health Public Health Officers and Infection Prevention and Control to contain the outbreak and keep your family member safe. That is our priority. We have put outbreak control measures in place. This could mean a delay in the delivery of some services due to the stepped-up response to the outbreak.
If my loved one was exposed to the infected person (staff, doctor or resident) do they get tested?
All our residents and staff are being closely monitored and will be tested if they develop respiratory or gastrointestinal illness compatible with COVID-19.
If I visited my loved one within the past few weeks, should I be tested?
We are following up with those family members who we believe may have been exposed. Family member who may have been exposed will be asked to monitor themselves for symptoms and in some cases may be asked to isolate. We would like to remind families and visitors that we are asking anyone with symptoms to self-isolate for 10 days and use the new provincial self-assessment tool to determine if you need further testing for COVID-19 (https://covid19.thrive.health/).
If this goes on for a long time, are we considering the psychological impact of residents staying in their rooms?
Yes, that is why we have regular outbreak meetings to see what is happening in the facility, what stage we are at, what measures need to be in place and which can be discontinued or replaced with something else. We do relax the measures as appropriate but we have to make sure we don’t relax them to the point where transmission happens again. We understand the measures cause harm as well as benefit and do our best to minimize the impact on residents.
If we have concerns or the outbreak gets bigger, can we still remove our relative?
Yes. There are no restrictions on removing a resident to your home. There are restrictions on moving them to another facility, and there is a restriction on bringing the resident back into this facility. Residents removed from the facility will not be able to re-enter until we and the health authorities are absolutely positive there is no risk in doing so, which could be an extended period.