We understand isolation is a significant issue among the elderly and particularly during this pandemic period when many new policies and extraordinary measures are in place for everyone's protection. We are working on creative ways to get families in touch with their loved one that will not compromise their safety, or the safety of other residents or staff.
During an outbreak we have regular meetings to see what is happening in the facility, what stage we are at, and what measures need to be in place. We do relax the measures as appropriate but we have to make sure we don't relax them to the point where transmission happens. We understand the measures cause harm as well as benefit and do our best to minimize the impact on residents.
Please contact the site for more details on what you can do to reach your loved one. Please be patient if you have trouble getting through and rest assured we will try to connect you as soon as possible.