VCH network access is provisioned automatically prior to the start of the placement after the confirmed rotation is entered into the HSPnet placement database by UBC. The login is sent to the resident’s school email by the IT Services.
If a medical resident is attending a VCH placement that is taking place with less than 48 hours notice and the resident has not received their network login information, the first step is to contact the UBC Program Coordinator urgently to submit and complete this placement in our HSPnet database. The medical resident will be provisioned VCH network access within 24 hours after the HSPnet placement entry is completed and the network login will be sent to the resident’s school email. Note: the network provisioning only occurs on business days.
In the interim, while the resident is awaiting their network access, the resident is to document their patient information under the MD they are working under, until their network access is completed. Medical residents are not to ask site managers or any VCH staff to complete access forms like what is done for our VCH employees, which will result in the medical resident having two separate network accounts, creating significant complications with future accesses to our network and clinical systems.
Medical Students: please refer to additional details regarding your network account under the Students of Medicine section.
For any issues with logging in to your account and for existing account password reset, please contact the VCH Service Desk.